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Customer Service Representative
3 weeks ago
'''
**Duties**:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Analyze customer feedback and provide suggestions for improvement
- Make outbound calls to follow up on customer inquiries or to provide additional information
Qualifications:
- Excellent communication skills, both verbal and written
- Bilingual or multilingual proficiency, particularly in Spanish, is a plus
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult or irate customers with patience and professionalism
- Sales experience or the ability to effectively upsell products or services
- Familiarity with phone etiquette and the ability to communicate clearly over the phone
'''
Pay: $19.79 - $26.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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