IT Specialist

2 weeks ago

Washington, United States US Environmental Protection Agency Full time

**Duties**:
**Responsibilities**
- Aids and supports assignments and projects relative to the delivery of customer support services;
- Assists higher-graded specialists in identifying and resolving issues and problems as they arise;
- Assists customers in resolving routine, recurring problems. Updates and maintains problem tracking/ticketing systems to track and identify customer needs;
- Assists teams responsible for planning and delivering a full range of customer support services; and
- Assists in installing, configuring, and testing software on customer workstations; and installing, configuring, upgrading, and troubleshooting hardware and software components.
- Aids and supports assignments and projects relative to the delivery of customer support services;
- Performs assignments in identifying and resolving recurring and routine issues and problems as they arise;
- Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests;
- Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need; and
- Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.

**Requirements**:
**Conditions of Employment**:
**Conditions of Employment**
- U.S. Citizenship Required.
- Background Investigation Required.
- Must meet education requirements.
- Position has portable work and selectee may be eligible to telework.
- Must meet Pathways Recent Graduate program requirements.

This is an appointment under the EPA OIG Recent Graduate program. You must have graduated within the past two years, from a qualifying educational institution or certificate program. The program duration is one year (or two years for STEM positions). Upon successful completion of the program and at the agency's discretion, the appointee may be converted to a permanent position in the competitive service. Appointee must sign a Participant Agreement. Recent Graduates will enter a formal training program with a mentor and execute an Individual Development Plan outlining training requirements and program expectations. The entire duration of the Recent Graduate Appointment constitutes a trial period.

This is a Public Trust Position. Employment in this position requires a background investigation. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the tentative employment offer may be withdrawn.

If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

The selectee will be required to complete a Personal Identity Verification (PIV) process that requires two forms of identification from the I-9 Form. We will compare information provided on the I-9 Form to records available from the U.S. Department of Homeland Security. The system confirms employee’s identity and eligibility to work in the United States. Learn more about e-verify, including your rights and responsibilities.

**Qualifications**:
Applicants must meet the following eligibility requirements to participate in this program:

- You must have a final cumulative Grade Point Average of at least a 2.0.
- Recent graduates who have completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution.
- May submit unofficial transcript(s). Official transcript(s) will be required, if applicant is
selected for a position.

In order to be creditable under the provision, superior academic achievement (SAA) must have been gained in a curriculum that is qualifying for the position to be filled. SAA is based on (1) class standing, (2) grade-point average, or (3) honor society membership.

Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. Applicants must have a grade-point average of:

- 3.0 or higher out of a possible 4.0 as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; OR
- 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
- These honor societies are listed by the Association of College Honor Societies.

**GS-5**: Bachelor's degree, or 1 year of specialized experience equivalent to a GS-4.

**GS-7**: 1 full yea

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