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Front Desk Agent

3 months ago

Fredericksburg, United States TownePlace Suites Marriott Hotel Full time

Job Overview:
**Duties**:

- Greet guests upon arrival and provide them with information about services and amenities
- Assist guests with check-in and check-out procedures
- Handle reservations over the phone, online, and in person
- Respond to guest inquiries and resolve any issues promptly
- Process payments and maintain guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

**Requirements**:

- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hotel management systems and phone systems
- Bilingual proficiency is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent communication skills and a friendly demeanor

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can showcase your hospitality expertise and contribute to creating memorable experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Fredericksburg, VA 22408 (required)

Ability to Relocate:

- Fredericksburg, VA 22408: Relocate before starting work (required)

Work Location: In person