Service Coordinator

3 weeks ago


Cranston, United States Cal Supply Company, Inc. Full time

**Position: Service Coordinator**

**Location: Cranston, RI**

Since 1983, Cal Supply Company has been providing the finest sales and service of compressed air systems throughout New England. Now more than 40 years later, our total commitment to our customers and their complete satisfaction has made Cal Supply a leader in the industry. At Cal Supply we devote ourselves to understanding our customer's needs. We are seeking a Service Coordinator to join our team

**Job Summary**:
The Service Coordinator is responsible for the coordination of service work

**Essential Job Functions**
- Schedule service technicians daily in an efficient manner
- Respond to incoming service related calls
- Call on customers who need service work completed
- Assist customers with their service needs
- Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
- Monitor all daily invoicing and open jobs report on a daily basis
- Work closely with the parts department to make sure all parts are on hand for the technicians’ service jobs
- Monitor and schedule all periodic maintenance agreements
- Input service data in business operating systems

**Additional Job Functions**
- May be required to support the other departments during special circumstances such as vacation coverage

**Required Knowledge, Skills and Abilities** (including physical and work environment)
- Sense of urgency
- Incorporate time management skills on a continuous basis
- Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
- Basic mechanical and technical aptitude
- Must be able to handle high pressure situations and adapt well to changes in the market
- Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work.
- Ability to lift materials up to 10 pounds

**Minimum Job Qualifications** (education, work experience, licenses/certifications)
- Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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