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Service Advisor

4 months ago

Oak Creek, United States Truck Country Full time

**Job Overview**:

- Answer phones
- Speak with customers with updating on current repairs, scheduling, etc
- Speak with technicians regarding repairs
- Monitoring repair orders
- Excellent Customer Service

**Duties and Responsibilities**:

- Follow processes set forth to allow for efficient work
- Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base
- Take notes & enter digitally
- Keep up with schedules & relay info pertaining to said schedules
- Duty & responsibility to want to learn this industry to better serve our clientele

**Skills and Qualifications**:

- Phone skills
- Computer skills
- Organizational skills
- Good communication skills
- Ability to work alone & as a team
- Problem solving skills
- Intelligently & calmly maneuver a fast-paced environment
- Ability to follow up & follow through with tasks
- Multi-task
- Multi-lingual is a plus, but not required
- Previous auto or truck service experience preferred

**Pay and Benefits**:

- Paid Time off - 80 Hours in the first year
- Medical, Dental, Vision, Short and Long-Term Disability Insurance
- 401K with Employer match
- $50,000 company paid Life Insurance Policy
- Friendly team-oriented work environment
- Paid training
- Truck Country® / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options._
- Truck Country® / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family._
- Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply._

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Experience**:

- Service writing: 1 year (required)
- Customer service: 1 year (required)
- Active listening: 1 year (required)
- Phone etiquette: 1 year (required)

License/Certification:

- Driver's License (preferred)

Work Location: In person