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Service Advisor/Manager
2 months ago
As a Trailer Service Advisor, you will be the primary point of contact for customers requiring trailer maintenance, repairs, and related services. Your responsibilities will include:
- Greeting customers and assessing their trailer service needs.
- Providing accurate estimates for repairs and maintenance based on customer requirements and company pricing guidelines.
- Scheduling service appointments and ensuring timely completion of work.
- Coordinating with service technicians to prioritize and delegate tasks effectively.
- Communicating with customers throughout the service process, providing updates and addressing any concerns or questions.
- Recommending additional services or products to enhance trailer performance and longevity.
- Maintaining detailed records of customer interactions, service history, and work performed.
- Resolving any issues or complaints promptly and professionally to ensure customer satisfaction.
- Collaborating with other team members to achieve departmental goals and objectives.
- Adhering to company policies and procedures, as well as industry regulations and safety standards.
After a rocky start in Houston during the 2008-2009 recession, Nationwide Trailers has successfully opened 10 more locations in Texas, Oklahoma, Missouri, Iowa & Arkansas with additional locations to be opened in the near future. Our focus has always been "customer first". Whether that means meeting out-of-state customers on a Sunday, staying late on a Saturday to hook up a customer's trailer, or going the extra mile by delivering a trailer after hours. Nationwide Trailers works with many types of trailer users from large volume businesses to the owner operator who wants to design the custom trailer of their dreams.
Mission statement: Provide product knowledge and industry expertise to help our customers purchase the correct trailer for the job they need to do with our trailer. We take the time to understand how the trailer will be used, the nature of the cargo, and any other specific requirements that may determine what trailer or optional equipment will be needed for the specific application. We go above and beyond with customer service on all problems large or small.Company DescriptionAbout us: Nationwide Trailers was founded in 2009 by 3 like-minded guys with a focus on becoming the largest PJ Trailers dealership in the USA. Each having extensive backgrounds in the trailer industry.\r
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After a rocky start in Houston during the 2008-2009 recession, Nationwide Trailers has successfully opened 10 more locations in Texas, Oklahoma, Missouri, Iowa & Arkansas with additional locations to be opened in the near future. Our focus has always been "customer first". Whether that means meeting out-of-state customers on a Sunday, staying late on a Saturday to hook up a customer's trailer, or going the extra mile by delivering a trailer after hours. Nationwide Trailers works with many types of trailer users from large volume businesses to the owner operator who wants to design the custom trailer of their dreams.\r
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Mission statement: Provide product knowledge and industry expertise to help our customers purchase the correct trailer for the job they need to do with our trailer. We take the time to understand how the trailer will be used, the nature of the cargo, and any other specific requirements that may determine what trailer or optional equipment will be needed for the specific application. We go above and beyond with customer service on all problems large or small.
