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Service Manager

3 months ago

Manassas, United States Manassas Auto & Tire Full time

Job Responsibilities

As an Automotive Service Manager, you will be responsible for directing and coordinating activities concerned with servicing, operation, and maintenance of automobiles.

Additional responsibilities include:
Greeting customers and assisting them with any inquiries they may have Performing vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle

Consulting with customer on applicable service specials Prioritizing required services and providing options upon request Documenting declines for services and asking for follow-up on future service considerations

Keeping customer informed on completion times, service expenses, and possible changes

Remaining involved in delivery of vehicle to customer upon completion to ensure all customer concerns are addressed

Providing concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled

Spending quality time building relationship with the customer

Balancing Daily Books, invoices, cash/credit transaction

Maintain Site Image

Provide leadership to a team of technicians

Negotiating parts costs with parts suppliers

Managing inventory

Implement company’s policies for image, safety, customer service etc.

Create cost saving measures

Job Requirements

Someone with an enthusiasm and willingness to learn would be a good fit for this dynamic role.

Additional requirements of the Automotive Service Manager role include:
High school diploma or higher

At least 2 years of Automotive Service Management experience

Ability to pass a pre-employment background check, MVR, and drug test.

We offer a competitive wage, aggressive performance-based bonuses, medical insurance, short term disability insurance, paid vacations & more

call or text 703-945-9195

Pay: $70,000.00 - $120,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Shift:

- 10 hour shift
- 8 hour shift

**Experience**:

- Service Writers: 5 years (required)

Work Location: In person