Service Manager

2 months ago

Manassas, United States Titan Mechanical & Plumbing Full time
Job DescriptionJob DescriptionSalary: $26-36 per hour

Titan Mechanical is a HVAC and Mechanical multi-family contractor located in Manassas Park, VA. We are currently looking for a Service Manager in our Service department. We are a small company composed of 80+ employees looking to bring aboard a new Service Manager to our team. We are looking for someone who can take on responsibility and properly lead our Service team. 

The ideal candidate would have HVAC experience and knowledge/a background in the service world. 


Responsibilities: 

  • Ability to multitask: 
    • Can dispatch service technicians, take tickets and calls, answer customer questions over the phone or through emails, handle invoices and pricing, give guidance to field staff and course correct where necessary, manage hiring for new service techs, ensure service techs operate in safe and up to date vehicles, etc. 
  • Ensure quality, service, safety, productivity, KPI goals, and results are being met and communicated.
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Ensure tools and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Ensure overall quality and safety processes and procedures are in place and followed. 
  • Answer technical and logistical questions from field personnel team by phone and in person.
  • Consistently meet with technicians to review, teach, and improve future performance.
  • Determine which callbacks are a priority for a consultation/feedback.
  • Collaborate with the leadership team to recommend corrective actions.
  • Submit any required documentation in a timely manner.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Highly motivated to achieve goals and excellence.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Proficient with computers and able to learn company software.
  • Excellent customer service skills.
  • Ability to self-schedule on occasion and work independently as required.


Preferred Skills:

  • Proficient in Spanish and English 
  • High school diploma or GED equivalent.
  • 3 - 4 + years residential HVAC experience strongly preferred.



Benefits:

  • Health/Dental/Vision/Life Insurance
  • Continuing Education assistance
  • 401k w/3.5% company match




We would like to take this time to state that this is not an entry level position. Those that are interested in an entry level position with our company are more than welcome to look into our other job postings for entry level positions. 

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