In House Sales Representative

4 weeks ago

Allentown, United States Prestige Auto Appearance LLC Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Description:

Prestige Auto Appearance is hiring an in-house Sales Representative to sell vehicle surface protection services, including window tint, paint protection films, ceramic coatings, and vinyl wraps. This role focuses on driving sales and achieving high customer satisfaction by offering exceptional service and knowledgeable advice on our product range, tailored to customer needs and preferences.

Benefits Include:

  • Company parties
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

Key Responsibilities:

  • Maintain a positive and supportive attitude.
  • Present, promote, and sell products/services to existing and prospective customers convincingly.
  • Build and sustain positive business and customer relationships.
  • Engage in cold calling to generate customer leads.
  • Meet or exceed sales targets within the agreed timeframe.
  • Collaborate with team members and other departments to enhance sales efforts.
  • Ensure all provided information is accurate, valid, and complete.
  • Address customer complaints with effective solutions promptly and follow up to ensure satisfaction.
  • Keep meticulous records of customer interactions, account processing, and documentation.

Qualifications:

  • Proven sales experience, and automotive industry knowledge are a plus.
  • Excellent verbal and written communication skills.
  • Highly motivated, target-driven with a track record in sales.
  • Familiarity with CRM platforms and proficiency in Google Suites. (Docs, Sheets, Gmail, etc.).
  • Knowledge of CRM systems for building professional relationships.
  • Highly motivated with a track record in sales.
  • Exceptional selling, communication, and negotiation skills.
  • Skills in prioritizing, time management, and organization.
  • Capability to create and deliver customer-tailored presentations.
  • Strong relationship management and openness to feedback.

Required Experience:

A minimum of 2 years in sales and customer service is required, with a preference for candidates with automotive industry experience and knowledge of vehicle types and specifications.

Required Sales Competencies & Skills:

1. Empathise Empathy is crucial for sales representatives, focusing on genuinely connecting with and understanding customers' needs rather than just completing transactions. It's about showing prospects that their best interests are prioritized, ensuring they feel valued and understood. A skilled salesperson invests in the well-being and success of their clients, demonstrating care for the customer's results and overall satisfaction.

2. Client Insight and Solution Identification Skill in identifying and understanding client challenges, enabling the diagnosis of their specific needs. This involves actively listening to and educating clients about tailored solutions that address their unique concerns, rather than merely presenting product features and benefits. The focus is on being the ideal partner to resolve their issues.

3. Objection Management Proactively setting the conversation to minimize objections while being fully prepared to address them with strong listening and communication skills, effectively bridging the gap for the client.

4. Information Mastery Essential for a Sales Representative is the quick absorption and effective application of information. This includes staying current with product knowledge, market trends, and customer needs. Being able to quickly grasp and utilize new information allows for customized selling strategies and responses to client questions, building trust and credibility. This skill is key to staying competitive, providing outstanding customer service, and meeting sales goals.

5. Motivational Influence At Prestige Auto Appearance, we prioritize excellence and growth. A successful Sales Representative showcases exceptional leadership qualities and is capable of generating and sustaining a positive drive. They motivate and uplift the team through responsible actions, encouraging feedback, and clear communication.

Product knowledge
Maintaining an up-to-date knowledge of automotive surface protection products is essential for a Sales Representative at Prestige Auto Appearance. Deep familiarity with our product offerings is crucial for effectively pitching to potential clients, necessitating ongoing self-education through various resources and networking within the industry. This knowledge strengthens sales pitches and builds client trust and confidence in our solutions.

Communication skills
Effective verbal and written communication skills are essential for Sales Representatives, especially in customer interactions and product presentations. The ability to convey information clearly and persuasively directly influences sales success. Additionally, drafting clear memos or referrals is part of the job, alongside building rapport with clients and colleagues. The impression made on clients significantly affects their perception of the brand and company.

Active listening skills
A skilled Sales Representative excels in active listening during customer interactions, showing genuine interest in understanding their needs. This approach not only aids in grasping client requirements but also in building strong relationships by demonstrating the company's commitment to customer care.

Relationship-building & Rapport-building skills
Connecting with both potential and existing customers is crucial in sales roles, necessitating a deep understanding of the target market's background. This insight not only boosts sales performance but also aids long-term career growth. Sales Representatives must adeptly interact with diverse personalities, making client understanding key to fostering relationships.

Time-management skills
Effective time management is essential for inside sales representatives, as it's closely linked to their ability to generate sales and achieve their goals.

Organizational skills
Sales Representatives need to maintain high levels of organization, managing digital and physical documents, emails, and their workspace efficiently, even during peak times. Organizational skills are key to enhancing productivity and achieving successful outcomes.

Social media skills
Proficiency in social media is crucial for sales roles, particularly for prospecting and engaging on various platforms. Understanding effective strategies for each platform can significantly enhance your outreach efforts.

Problem-solving skills
Critical thinking and problem-solving are essential in this role, with an emphasis on adapting to challenges without compromising work quality. Being receptive to innovative solutions and ready to apply them when necessary is key.

Customer relationship management tool skills
Familiarity with the customer relationship management (CRM) system is crucial. Mastery of the CRM will significantly enhance workplace efficiency and organizational capabilities.

Technological skills
As a Sales Representative, staying proficient with various technologies is key. You'll need to be familiar with the latest software and tools our company utilizes to stay competitive in the digital world.

Information-gathering skills
A Sales Representative must excel in research to gather precise data on competitors, market trends, current vendors, and potential clients. This insight is crucial for making informed sales strategies and effectively promoting the company's products.

Collaborative skills
Working well in a team and collaborating effectively with fellow sales representatives and sales executives, especially on large accounts, is key. Success in this role depends on your ability to show empathy and be a supportive team member.

Conflict management skills
An Inside Sales Representative should adeptly handle conflicts and rejections, maintaining a positive outlook to drive sales success. Effective conflict resolution skills are crucial for sustaining motivation and achieving top sales performance.

Prospecting skills
Generating new business involves actively seeking out potential clients to introduce them to our offerings, to guide them through the sales process until they become revenue-generating customers.

Closing skills
Perfecting these competencies significantly enhances your ability to close sales, essentially making it the result of effectively applying all acquired skills.

Join Our Team:
If you're passionate about cars and excel in a sales environment, Prestige Auto Appearance offers the perfect opportunity to take your career to the next level. We're not just about making sales; we're about building relationships and delivering the best in auto care.

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