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Ar / Collections Analyst

2 months ago

Falls Church, United States Associa Full time

The AR / Collections Analyst position has a primary responsibility to provide in-depth analysis of delinquency accounts in order to pro-actively identify those Home Owners accounts whose status and balance may be incorrect or not adequately documented and to perform various bookkeeping projects as assigned. This role will also serve as the primary contact person for AR related items for the branch
- Review and monitor all assessment accounts set to "special" status. Follow up with the Manager for changes and/or updates and ensure the proper documentation is placed in the unit file and the corresponding notes are reflected in C3.
- Review monthly reports provided by the Association's collection Attorney and reconcile accounts currently active with the Attorney to the proper C3 account status.
- Ensure that Admin Fees are properly tallied and billed to CMC clients for Exhibit B/C letters sent to delinquent homeowners by the Delinquency Coordinators on our client's behalf.
- Maintain and distribute the Community Delinquency Information, Community Attorney Information and Attorney Contact List.
- Review all HO payments received from the attorneys. Conduct a line-by-line review of attorney ledgers to ensure all legal fees have been identified and accurately posted to a HO's account.
- Provide notification to the attorneys of direct payments received, checks returned for NSF, or on-line bill pay rejections.
- Monitor Association special assessment setups in C3 and reconcile special assessment accounts at the end of the special period.
- Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options.
- Make collection and billing calls to reduce the lost assets of a company and delinquent payments
- Assist community managers and the accounting team in other admin related matters.

**Requirements**:

- Skill in the maintenance and control of appropriate data collection and record keeping systems.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.

Education and Experience

0
- 3 years of directly related or closely related experience

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