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Database Manager

1 month ago

Wilmington, United States The Music School of Delaware Full time

**Summary**:
**Primary Accountabilities**:

- Manage and maintain the donor database (CRM), oversee gift entry, data integrity, and donor records management in collaboration with Grants and Stewardship Administrator (GSA)
- Produce regular reports and analyses on fundraising performance, donor trends, and campaign results to support decision-making and goal setting
- Monitor Key Performance Indicators (KPIs) for Development team to track key values and goals (i.e., donor retention rate, donor lifetime value, online gift percentage, donor lifecycle migration rate, etc.)
- Implement and facilitate standard operating procedures for donors, including communication cross-functionally with team members
- Research the organization’s donor journey and seek to improve management of donor cycle and experience
- Collaborate with GSA for accurate and timely acknowledgment of all donations, including gift processing, thank you letters, and tax receipts
- Research prospective donors and perform donor qualification and wealth screening for donor stewardship and cultivation
- Identify and create prospective and donor segments for communication and marketing.
- Work with GSA to produce regular reports and analyses on grant progress towards goals to support decision-making and goal setting
- Track grant progress, including award entry, data integrity, and funder records management
- Provide training and support to staff on donor database use and best practices for donor communications
- Work collaboratively with the Development Team and the larger staff team, staying informed of best practices and recommending improvements to standard operating procedures and processes
- Handle confidential information related to donors and adhere to fundraising ethics as defined by the Association of Fundraising Professionals (AFP)
- Provide segmented lists and collaborate cross-functionally for school-wide letters, appeals, and initiatives
- Prepare documentation for reconciliations with Senior Accounting Manager
- Other administrative support or duties as assigned

**Qualifications**:

- Bachelor's degree in nonprofit management, communications, business administration, or related field - or equivalent experience
- Minimum 3 years of experience preferred in donor relations, fundraising, or database management, preferably in a nonprofit setting
- Proven analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Experience with Donor Perfect (or similar database) with proficiency in Excel and Microsoft Office Suite
- Commitment to the mission and values of The Music School of Delaware

**Knowledge, Skills, Abilities**:

- Regular, predictable in-office attendance
- Strong communication skills, both written and oral
- Strong interpersonal skills including relationship and trust building, communication, listening, and personal engagement
- Professional maturity, diplomatic style
- Strong organizational skills with the ability to thrive in a fast-paced environment managing multiple priorities, projects, and deadlines simultaneously
- High level of comfort in taking initiative and willingness to navigate new situations.
- Flexible self-starter; ability to adapt with evolving environment and thrive in a complex deadline-oriented nonprofit
- Can support, promote, and ensure alignment with the organization’s vision and values

**Additional qualifications**:
**Language**: Ability to read and comprehend instructions, short correspondence and memos. Ability to write clear correspondence. Ability to effectively present information in one-on-one and small group situations.

**Reasoning ability**: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**Physical and emotional demands**: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

**Work Environment**: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet and is a smoke and drug-free environment.

The Music School of Delaware is a leading advocate for music education for students of all ages who desire the mental, physical, emotional, and skill transformation that music brings to their lives through early childhood, youth, and adu

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