Scheduling Coordinator

2 weeks ago

Glendale, United States Keck Medical Center of USC Full time

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Registers patients, schedules patient appointments and surgeries/procedures and provides courteous reception in the clinic. Collects co-pays, answers phones, verifies insurance, and checks patient in/out. Obtains authorizations and pre-authorizations for surgical services. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to surgery including imaging and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. Various office duties including but not limited to filing and sorting. Must work with any and every physician in the clinic as necessary. Other duties as assigned.

**Essential Duties**:

- The Scheduling Coordinator actively coordinates an organized and efficient case flow of the clinic and surgery scheduling future day-to-day activities monitoring/resolving potential surgery scheduling conflicts. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
- 1. Adheres to protecting patient confidentiality.
- 2. Promotes a professional business atmosphere utilizing the business computer communication systems.
- 3. Interacts with others in a positive, non-judgmental manner, managing conflict constructively avoiding escalating negative situations.
- 4. Communicates all changes with patient and surgical case information to all involved personnel.
- 5. Demonstrates accuracy and thoroughness in entering information into the Computer systems.
- 6. Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
- 7. Analyze/plans/prioritizes workload anticipating conflicts.
- 8. Develops/Participates in Performance Improvement process.
- 9. Consistently performs duties without interruptions to get job duties completed timely.
- 10. Demonstrates flexibility in covering others for sick time, vacation, leave of absence or requested day off.
- 11. Participates in additional projects and assignments as requested.
- 12. Contributes to a positive departmental morale.
- 13. Maintains open communication, good rapport and an effective and professional attitude.
- 14. Minimizes unnecessary conversations to maximize productivity time during shift.
- 15. Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work.
- 16. Works positively with colleagues to create an effective, efficient work place dedicated to customer service and quality patient care.
- 17. Considers cost-containment measures and efficient use of supplies when ordering.
- 18. Follows appropriate procedures for verification of physician credentialing.
- 19. Follows appropriate procedures for obtaining authorizations and pre-authorizations for clinic and surgery services.
- 20. Maintains accurate master surgery calendar for physician(s).
- 21. Schedules patient surgeries and other ancillary appointment in a timely manner.
- 22. Reviews and codes charge slips for patient care services and/or surgical services rendered.
- 23. Release Operating Room open block in a timely manner.
- 24. Maintains accurate documentation for insurance claims and submits claims in a timely manner.
- 25. Performs other related duties as assigned.

**Required Qualifications**:

- Req High school or equivalent
- Req H.S. Diploma or General Education Degree (GED)
- Req Excellent customer service.
- Req Excellent time management skills.
- Req Excellent verbal and written communication skills.
- Req Ability to understand medical/surgical terminology.
- Req Knowledgeable and compliant with HIPAA regulations; maintains strict confiden

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