Dir, Digital Transformation

3 weeks ago

Phoenix, United States TriWest Healthcare Alliance Full time

**Profile**:
Veterans, Reservists, Guardsmen and military family members are encouraged to apply

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

**Job Summary**

Optimize the customer experience for our military and Veteran communities’ access to health care by leading, building and enhancing our digital customer service capabilities. This leadership position is the perfect blend of innovation, optimization and service.

**Education & Experience**

**Required**:

- Bachelor’s degree in business, marketing, business data analytics, Business or related degree or equivalent experience
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DOD)
- 10 years of experience leading digital customer service enhancement activities
- Demonstrated ability to manage multiple simultaneous high-visibility, cross-functional projects
- Experience using data analysis and data-driven decision-making
- Experience implementing innovative service technology
- Strong communication (both written and verbal) with senior and executive-level leadership stakeholders spread across geographical locations

**Preferred**:

- Master’s degree with an emphasis in marketing, product management, analytics, digital transformation or
- Experience with advanced analytics including data visualization, AI technology, machine learning, business intelligence, and cloud based CRM & telephony-based solutions

**Key Responsibilities**
- Key Responsibilities Develop and implement plan to achieve digital strategy and associated customer-centric innovation
- Utilize technology to improve the overall customer experience in a cost effective manner.
- Provides overall product management and solution expertise for continuous digital transformation
- Works closely with Information Technology team to mature digital service solutions
- Monitor self-service utilization metrics to proactively identify opportunities for design and functionality improvements
- Lead efforts to effectively utilize artificial intelligence including automation of customer interactions
- Lead initiatives to proactively communicate with customers and drive campaigns to eliminate the need for contact center interaction.
- Ensure the overall digital solution strategy is meeting business needs and put forth initiatives to improve the operation.
- Collaborate with Customer Service leadership to align self-service customer delivery with telephone based service(s)
- Maintain knowledge of current and emerging industry and technology trends to drive continuous innovation
- Develop insights into the unique needs of customers by working closely with stakeholders across business areas

**Competencies**

**Coaching / Training / Mentoring**:Actively foster actions required for desired business outcomes through ongoing constructive feedback.

**Communication / People Skills**:Excellent verbal, written, and presentation skills; Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

**Empathy / Customer Service**:Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

**Independent Thinking / Self-Initiative**:Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

**Leadership**:Successfully manage different styles of employees; Provide clear direction and effective coaching.

**Multi-Tasking / Time Management**:Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

**Organizational Skills**:Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

**Problem Solving / Analysis**:Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

**Team-Building / Team Player**:Influence the actions and opinions of others in a positive direction and build group commitment.

**Working Conditions**

**Working Conditions**:

- Onsite: Works within a standard office environment
- Remote: Private and secure work space and work station with high speed internet is required.
- Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

**Company Overview**:
**Taking Care of Our Nation’s Heroes.**

**It’s Who We Are. It’s What We Do.**

Do you have a passion for serving those who served?

**Join the TriWest Healthcare Alliance Team We’re On a Mission to Serve®**

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare A

  • Digital Strategist

    2 days ago

    Phoenix, United States TEGNA Full time

    Main role mission: At 12NEWS, TEGNA's NBC affiliate serving the Phoenix market, our team embodies an urgent, passionate, and unparalleled commitment to spearhead and transform information delivery across all platforms. Join our innovative sales team, where an exciting opportunity awaits a dynamic, analytical, and client-facing, Digital Sales Strategist. You...

  • Java Big Data Engineer

    1 week ago

    Phoenix, United States Mastech Digital Full time

    Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Java Big Data Engineer for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and...

  • (Senior) Consultant E-Commerce

    1 week ago

    Phoenix, United States diginea GmbH Full time

    Karriere und Weiterentwicklung auf Deine Art diginea steht für die neue Art des Digital Consulting – innovative Methoden, technologiebasiert und datenzentriert. Wir suchen die besten Köpfe, die mit uns gemeinsam innovative und hochqualitative Lösungen für unsere Kunden entwickeln. Wir bieten Dir die Möglichkeit, Dein Können zu erweitern und zu...

  • Manager Digital Marketing

    7 days ago

    Phoenix, United States ResMed Full time

    The MEDIFOX DAN Group, headquartered in Hildesheim, is part of ResMed Corp. and currently employs over 700 people at nine locations across Germany. We are a company with strong values such as team spirit, customer orientation and passion, which works daily on pioneering software solutions and services for digitalization in healthcare and social services and...

  • Account Manager

    6 days ago

    Phoenix, United States Investis Digital Inc Full time

    **WANTED **- Innovative... Creative... Motivated... Passionate... BOLD** Account Manager **ready to drive change... lead... grow with us... challenge themselves... make an impact! With over 20 years industry experience and a portfolio of prominent global clients, IDX elevates brands by providing engaging, intelligent, and strategic end-to-end digital...

  • Physical Design Engineer

    1 week ago

    Phoenix, United States Mastech Digital Full time

    Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Physical Design Engineer for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and...

  • Account Manager

    5 days ago

    Phoenix, United States Investis Digital Inc Full time

    Job DescriptionJob DescriptionWANTED – Innovative... Creative... Motivated... Passionate... BOLD Account Manager ready to drive change... lead... grow with us... challenge themselves... make an impact! With over 20 years industry experience and a portfolio of prominent global clients, IDX elevates brands by providing engaging, intelligent, and strategic...

  • Senior DFT Staff Engineer

    1 week ago

    Phoenix, United States Mastech Digital Full time

    Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Senior DFT Staff Engineer for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position,...

  • Senior Digital Product Management

    14 hours ago

    Phoenix, United States Marsh LLC Full time

    Excited and passionate about an opportunity to build strong customer relationships, maximize the operating performance and be the face behind building a state of the art Blue[i] analytics platform ?  Look no further, Marsh Digital offers an incredible opportunity to be at the forefront of transforming the insurance industry.  We are agile, creative, and...

  • IT Manager III

    7 days ago

    Phoenix, United States Western Alliance Bank Full time

    Job Title: IT Manager III - Digital Productivity & Intelligent Automation Location: Block 23 What you'll do: What we are looking for: As the Digital Productivity & Intelligent Automation Portfolio/Product Manager, you’ll oversee the strategic planning, execution, and reporting of various change initiatives in support of the Digital Experience...

  • PEPI: Senior Associate, CFO Services

    1 month ago

    Phoenix, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&Ms Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...

  • Process SME

    1 day ago

    Phoenix, United States eTeam Full time

    10+ years Indirect Procurement consulting experience Work on Digital Procurement initiatives with clients and be a key member of Procurement Transformation projects. Work with client leadership teams to help develop the vision and create mid and long-term strategy for the digitalization of their procurement function. Understand established and emerging...

  • Security Sales Engineer- Digital Trust

    2 days ago

    Phoenix, United States IBM Full time

    Introduction A role (what we internally call a, 'Brand Specialist') within Security means providing industry-leading to help our clients face into the challenges of cloud security, advanced threats, compliance and privacy, and mobile and remote security. It also ensures you're continuously developing – personally and professionally – to stay at the...

  • Strategic Solutions Executive

    12 hours ago

    Phoenix, United States Paradigm Technology Full time

    Position: Strategic Solutions Executive (Data Analytics)Location: Phoenix, AZ (REMOTE)Summary:Paradigm Technology is seeking to expand its Analytics & Digital Technology PMO with a Strategic Solutions Executive (SSE)The Strategic Solutions Executive (SSE) will manage the opportunity from sales pursuit to close using deep sales process and offering...

  • Critical Facility Technician

    21 hours ago

    Phoenix, United States Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Cloud Solution Architect

    18 hours ago

    Phoenix, United States Infosys Full time

    Job Description:Infosys is seeking a Cloud Solution Architect. As a Cloud Solution Architect, you will be responsible for defining and communicating cloud strategy, patterns and establishing cloud readiness criteria while assisting teams in mapping, transforming, and migration applications to the most appropriate cloud model.Identify the top cloud...

  • Principal Technical Consultant

    2 days ago

    Phoenix, United States AHEAD USA Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard....

  • Regional Sales Manager

    1 month ago

    Phoenix, United States New Service Company Full time

    Job DescriptionJob DescriptionAbout Us: We are an innovative start-up using a forward thinking approach to challenge the status quo in an outdated industry via our unique service model and transformative digital innovations. We are seeking an accomplished Sales Manager to drive revenue growth, develop sales strategies and lead a high-performing team across...

  • Senior Technical Consultant

    2 days ago

    Phoenix, United States AHEAD USA Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Data Center Infrastructure Technician

    7 hours ago

    Phoenix, United States Iron Mountain Inc Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...