IT Manager III

3 weeks ago

Phoenix, United States Western Alliance Bank Full time

Job Title:

IT Manager III - Digital Productivity & Intelligent Automation

Location:

Block 23

What you'll do:

What we are looking for:

As the Digital Productivity & Intelligent Automation Portfolio/Product Manager, you’ll oversee the strategic planning, execution, and reporting of various change initiatives in support of the Digital Experience team’s strategic objectives. Within this customer-oriented IT organization, you’ll develop a deep understanding of our customers, our technology, and the culture in which we operate. 

You will be a key leader in the bank’s Intelligent Automation, low code, digital transformation, and citizen development initiatives, as well as an advocate and evangelist of the bank’s AI strategy. You will partner with various internal teams and service providers to manage the Digital Productivity Center of Excellence & Intelligent Automation programs including backlogs, budgets and schedules. As cross-functional conflicts arise, you’ll lead the way to win-win solutions.  You will harvest the best value opportunities to streamline, improve or automate which provides the greatest returns for the bank. You will advocate, support and build a community of citizen developers and act as a catalyst for change within the Bank. You will represent the bank to external stakeholders and/or vendors in discovery and implementation of 3rd-party services.  As a key leader in our service-oriented organization, you’ll partner with internal customers to understand their needs, listen to their feedback, and manage their expectations.  As an agent of change in our fast-moving organization, you’ll be responsible for the realization of intended benefits of various projects within the Intelligent Automation program.

Responsibilities:

Foster relationships and communicate effectively across a wide variety of stakeholders, from bank executives to internal service providers to 3rd-party vendors Quantify and measure project costs and benefits Manage multiple projects and tasks simultaneously and provide a weekly aggregate status across each Resource forecasting, leveling and capacity planning Help develop, maintain, and socialize the Intelligent Automation roadmap among impacted stakeholder groups Serve as a liaison to a centralized IT project management organization Collaborate with different technology towers to achieve common goals

Qualifications:

10+ years in IT project management, program management, and/or product management Working understanding of Intelligent Automation concepts including Robotics Process Automation (RPA), basic workflow and Machine Learning/Artificial Intelligence (ML/AI) Demonstrable experience with Microsoft Power Platform and leading efforts to utilize low-code platforms to achieve business results.  Extensive and recent experience and In-depth knowledge of end-to-end development practices (SDLC) including risk, controls, audit, legal, and compliance controls Jira, Azure DevOps and/or Confluence is a plus Microsoft M365 product experience is a plus Product Management and/or Scrum Master experience, and using Agile frameworks is a plus Proven leader with ability to influence without direct authority Self-starting “intrapreneur” with a growth mindset Win-win, strategic approach to relationships Technically sound yet customer-oriented Excellent verbal and written communication skills

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

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