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Patient Access Team Lead

3 months ago

Austin, United States St. David's North Austin Medical Center Full time

**Introduction**:
Do you have the career opportunities as a Patient Access Team Lead you want with your current employer? We have an exciting opportunity for you to join St. David's North Austin Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

**Benefits**:
St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

Our teams are a committed, caring group of colleagues. Do you want to work as a Patient Access Team Lead where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

**Job Summary and Qualifications**:
As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

- Staff and order supplies according to budget guidelines and department needs
- Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
- Promotes and demonstrates excellent customer service
- Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
- Oversee the daily activities of the registration area to ensure department standards are met
- Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time
- Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
- Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
- Excel in all functions performed by patient representatives in all registration areas
- Collect/request deposits and copays
- Assume on-call responsibilities to insure adequate staffing and problem-solving
- Register all patient types
- Assists in resolving patient concerns

What qualifications you will need:

- High school diploma or GED preferred.
- At least one year of related experience required.

**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on pati