Account Manager

4 weeks ago

Newport Beach, United States HUB International Full time

**IGNITE YOUR PASSION

IMPACT WHAT MATTERS

WHO WE ARE.**

Breaking Boundaries for 25 years - and counting.

The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB offices across North America and ranked 5th among the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.

We are proud to be designated “Top Workplaces 2023” for the 4th consecutive year

“HUB LAOC is a place where I have every opportunity to share my voice and be part of the diverse culture in our organization. I feel very confident as my authentic self and know I have a place at HUB where my ideas and contributions are welcomed, valued, and respected.” Glenn - VP, Constituent Experience

“In my short time here at HUB, I have already had the privilege of working with some of the most outstanding coworkers At HUB, no matter what your job title is every single person from the top down makes you feel like you have a voice and wants you to know that you are playing a crucial role in this company’s future. I love that HUB places so much value on building relationships with those you work with and recognizes the importance of communication and camaraderie in the workplace. I look forward to having many more years of being a part of the HUB family” Clara - Client Service Associate

WE’LL TAKE CARE OF YOU.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help you reach your health, retirement, and professional goals. Our suite of benefits includes PPOs, HMO, HSA, FSA, vision coverage, dental coverage, pet insurance, paid time off, a generous 401k plan and more

**THE OPPORTUNITY**:
Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative insurance solutions.

The Personal Lines Account Manager is responsible for providing exceptional service to our clients and their co-workers. They work collectively with assigned Account Executive and Account Managers to provide support in selling and servicing to our current and new clients.

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots billing issues.

Responsible for overall retention of accounts in assigned book of business.

Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

Prepare annual review reports..

Performs other duties and projects as assigned.

WHAT YOU BRING TO THE TABLE.

High School Diploma / GED; College degree strongly preferred.

3+ years in an insurance Account Management role servicing middle market Personal Lines accounts.

Must have experience marketing to and negotiating with the following carriers: Mercury/Safeco/Travelers

Currently licensed and in good standing.

Willing to complete continuing education requirements, as needed.

Demonstrated communication skills with the ability to effectively interact with all levels within the organization.

Computer proficient with Microsoft Office Suite, Outlook and various AMSs (Epic preferred).
- The position can be hybrid (3 days/week in the office and 2 days/week at home)

TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.

\#LI-NM1

Department Account Management & Service

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or e

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