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Front Desk Agent
1 week ago
**Must have experience as a hotel Front Desk Agent.** This is a **faster paced** position with multi-tasking **Open availability is required to fill first and second shifts. And you must be able to commute.**
You will accommodate patrons, as well as identify areas of improvement to increase efficiency. We are looking for a passionate and service-driven individual.
**Responsibilities**:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
**Qualifications**:
- Previous experience in Customer Service, Front Desk Service, or other related fields
- Must have computer experience
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (required)
**Experience**:
- Hotel Front Desk: 1 year (required)
Work Location: In person
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