Traffic Management Center Operator

3 weeks ago


Milwaukee, United States AECOM Full time

The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to:
+ Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.

+ This is considered an essential position. Essential employees are expected to work on-site at the traffic management center and are expected to make every reasonable effort to report to work even during inclement weather.

+ Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs

+ Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety

+ Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.

+ Maintains traffic incident reports for incidents occurring on WI state highways.

+ Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.

+ Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.

+ Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.

+ Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.

+ Responsible for the quality, accuracy and timeliness of all information disseminated.

+ Attend trainings and staff meetings as requested possibly outside of normal schedule.

+ Other duties as assigned.

**Qualifications**:
Minimum Requirements

+ High School Diploma or GED equivalent.

+ Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.

Preferred Qualifications

+ Excellent interpersonal skills

+ Strong, accurate data entry skills

+ Ability to work in a team environment under stressful conditions.

+ Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.

+ Ability to communicate clearly both in writing and verbally.

+ Ability to work calmly and accurately under pressure.

+ Geographic familiarity with WI state highway system

Additional Information

\#LI-EM1

Offered compensation will be based on location and individual qualifications. The expected range is $13.05/hour - $22.80/hour.

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together - your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer,



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