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Store Manager
4 months ago
**_100% on-site at our Burlington, MA Joss & Main physical retail location._**
Come join the team that is reinventing home Wayfair is hiring for our [Brand name] retail store If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.
**Employee Perks**:
- Full medical, dental, vision
- Matching 401k
- Employee discounts through Wayfair's Benefit Hub
- Competitive compensation including quarterly and annual bonuses
**What you’ll do**:
- As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
- Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
- Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders
- Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
- Maintain leadership presence through effective floor management and resource allocation.
- Ignite an on-brand design space utilizing all of our design and omni-channel tools and services to bring our customer’s design aspirations to life.
- Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in-store assortment and endless aisle.
- Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores..
- Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
- Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
- Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
- Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales and providing design advice.
- Identify talents and develop skills within the team to enable succession planning
- Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
- Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
- Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
- Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
- Develop, lead, and deliver a long-term sustainable plan for growth, visitation and profitability in the market.
- Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
- Champion and campaign for a resolution oriented environment for your team.
- Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
- Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
- Live by, emulate, and guide by our People Principles daily.
**What you’ll need**:
- 5+ years of management experience in a specialty retail and/or multi-unit retail business environment. Interior design, furniture or home goods experience preferred.
- Exceptional analytical, problem-solving and decision-making skills.
- Proven ability to motivate, influence and inspire yourself and others.
- Track record of thriving in a fast paced and changing environment.
- Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
- Ability to process information and merchandise through a computer system and POS register system.
- Full time associates may need to work nights, weekends, and holidays on a rotating basis.
**Essential Functions**:
- On-site presence at a physical location
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers' needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the stores point-of-sale system
- Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
- Ability to process information and merchandise through a computer system and POS register system.
**Physical Requirements**:
- While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel
