Window and Door Team Leader Field Service

3 weeks ago

Nokomis, United States PGT Innovations Full time

Summary:
Leads and coordinates activities of the Field Service Corporate team engaged in handling Service orders, Parts and customer service by performing the following duties.

What You'll Do:

- Provides leadership to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
- Prepares employee schedules and authorizes absences or overtime in order to meet work requirements.
- Serves as contact person for other group and team leaders to answer questions or concerns affecting multiple departments.
- Assists employees with difficult or unusual Services, making decisions about disposition of these issues or the need to seek additional authorization for action.
- Operates a variety of hand and power tools.
- Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
- Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
- Relays and shares information with employees and other departments in a timely manner.
- Schedules meetings with staff to ensure optimum communication.
- Provides positive and negative feedback to employees verbally and in writing.
- Documents feedback through Confirmation of Conversations (COC).
- Participates in annual performance reviews for employees
- Ensures employees receive appropriate training necessary to meet and exceed job expectations.
- Maintains vehicle maintenance and appearance.
- Fulfills job duties of staff supervised approximately 75% of work time.
- Administers Field Service software solution, including producing reports, down loading information from other databases, entering data and analyzing data.
- Establishes access for new employees in Field Service software solution and trains co-workers in use of software.
- Ensures technicians receive appropriate training necessary to meet and exceed job expectations

Who You Are:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work Keys Score/Test Requirements:

- Applied Math - 5,
- Locating Information - 5,
- Observations - 5,
- Reading for Information - 5
- Writing - 3
- Good understanding of basic business procedures, practices, and policies.
- Good conflict resolution skills.
- Good driving record.

**LANGUAGE / COMMUNICATION SKILLS**:
Good oral and written communication skills

**MATHEMATICAL SKILLS**:
Must be able to perform calculations

**REASONING ABILITY**:
Must be able to assess complex situations and make appropriate decisions.

Ability to establish priorities.

**CERTIFICATES, LICENSES, REGISTRATIONS**:
Laminated Reglazing Certification. Arial Lift Truck operation certificate.

**PHYSICAL DEMANDS / WORK ENVIRONMENT**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In order to complete repairs, required to lift products with assistance sometimes weighing over 150 lbs.
- Must be able to bend, stoop and climb as a regular part of the job duties.
- Must be able to work at heights when repairing products that may be several stories high by using aerial lifts, scaffold, or other means to access products for repairs.
- Works at various job sites and out of a van/vehicle.
- Job sites can be new construction, residential homes and/or commercial buildings.

**TRAVEL REQUIREMENTS**

Ability to travel throughout the southeast US frequently and occasionally internationally.

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.

Who We Are:
At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more - from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

**WHY WE’RE DIFFERENT**

Every day we look for opportunities to grow and achieve greatness - together.

This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.

Because inventing, building, a

  • Window and Door Service Technician 1

    3 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary Responsible for representing the company in a professional manner while diagnosing product repair issues and implementing solutions for our customers by performing the following duties. What You'll Do * Communicates courteously with co-workers and customers at all times. Communicates directly with customers at job sites and/or residences. *...

  • Processor Service

    1 week ago

    Nokomis, United States Pgt Innovations Full time

    Researches and resolves customer reported issues, correct problems and eliminate future problems by performing the following duties.What You'll Do ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Works to resolve customer inquiries with a focus on customer satisfaction Identify and assesses customers needs to...

  • Service Technician

    7 days ago

    Nokomis, United States Stonebrook Exterior Full time

    **Key Responsibilities**: - Conduct thorough inspections of roofing, siding, windows, and gutters to identify issues and determine necessary repairs. - Perform repairs and maintenance on exterior components, including but not limited to, fixing leaks, replacing damaged shingles or siding, and repairing or replacing windows and gutters. - Communicate...

  • Service Technician

    4 days ago

    Nokomis, United States Stonebrook Exterior Full time

    Job DescriptionJob DescriptionSalary: Job Summary: We are seeking a skilled and dedicated Service Technician to join our team. The ideal candidate will have experience in exterior repairs and maintenance, a strong work ethic, and a commitment to delivering exceptional customer service. The Service Technician will be responsible for diagnosing and repairing...

  • Field Service Mechanic

    4 weeks ago

    Nokomis, United States 1 Resource Group Full time

    Job DescriptionJob DescriptionOur client, who specialized is heavy duty equipment service and repairs has Direct Hire needs for experienced Field Service Mechanics in Nokomis, FL. Vocational training and formal schooling in hydraulics and diesel engine repair is a plus. Great company with competitive benefits offered! The position calls for considerable...

  • Field Service Mechanic

    3 weeks ago

    Nokomis, United States 1 Resource Group Full time

    Job DescriptionJob DescriptionOur client, who specialized is heavy duty equipment service and repairs has Direct Hire needs for experienced Field Service Mechanics in Nokomis, FL. Vocational training and formal schooling in hydraulics and diesel engine repair is a plus. Great company with competitive benefits offered! The position calls for considerable...

  • Human Resources Business Partner- Nights

    4 weeks ago

    Nokomis, United States PGT Innovations Full time

    Were looking for a Full-Time Human Resources Business Partner who has a passion for being part of a winning team and serving a diverse community. If youre looking for a career with an exciting, innovative, world-class company, we want to hear from you! Provide human resources support and guidance to assigned business units Align HR strategy with business...

  • Infrastructure Support Specialist

    6 days ago

    Nokomis, United States PGT Innovations Full time

    Summary: The Infrastructure Support Specialists acts as the primary liaison between Customer Care, Service, IT and stakeholders to provide maximum value to the organization through IT solutions and technical support. This position will have a primary focus on Customer Care, Service, and other areas supported by PGT’s systems. What You'll Do: - Manage...

  • Human Resources Business Partner- Nights

    4 days ago

    Nokomis, Florida, United States PGT Innovations Full time

    Summary: Were looking for a Full-Time Human Resources Business Partner who has a passion for being part of a winning team and serving a diverse community. If youre looking for a career with an exciting, innovative, world-class company, we want to hear from you What You'll Do: Manufacturing experience is highly desired in order to provide human resources...

  • Human Resources Business Partner- Nights

    6 days ago

    Nokomis, United States PGT Innovations Full time

    Summary: Were looking for a Full-Time Human Resources Business Partner who has a passion for being part of a winning team and serving a diverse community. If youre looking for a career with an exciting, innovative, world-class company, we want to hear from you! What You'll Do: Manufacturing experience is highly desired in order to provide human resources...

  • Production Supervisor

    5 days ago

    Nokomis, Florida, United States PGT Inovations Full time

    SummaryThe Production Supervisor plays a key role in fostering strong relationships with team members to lead a highly motivated team of 25-50 individuals dedicated to producing high-quality window and door products. The focus is on ensuring team members perform their job responsibilities safely and effectively by utilizing standardized methods and providing...

  • Benefits / Wellness Program Coordinator

    4 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary As a Total Rewards Coordinator you will play a vital role in helping our organization design, implement, and manage a holistic total rewards strategy. This strategy will encompass compensation, rewards and recognition, as well as well-being programs to attract and retain top talent. You will work closely with the Total Rewards team and other...

  • Benefits / Wellness Program Coordinator

    3 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary As a Total Rewards Coordinator you will play a vital role in helping our organization design, implement, and manage a holistic total rewards strategy. This strategy will encompass compensation, rewards and recognition, as well as well-being programs to attract and retain top talent. You will work closely with the Total Rewards team and other...

  • Local Driver

    4 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary About PGT Industries PGT is the nation's leading manufacturer and supplier of residential impact-resistant windows and doors. Located in southwest Florida, PGT products are sold in the Eastern U.S., the Gulf Coast, the Caribbean, and other international markets. PGT aspires to develop innovative flexible solutions for all single family, commercial,...

  • Local Driver

    3 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary About PGT Industries PGT is the nation's leading manufacturer and supplier of residential impact-resistant windows and doors. Located in southwest Florida, PGT products are sold in the Eastern U.S., the Gulf Coast, the Caribbean, and other international markets. PGT aspires to develop innovative flexible solutions for all single family, commercial,...

  • Estimator

    2 weeks ago

    Nokomis, United States Gulfeagle Supply Full time

    Gulfeagle Supply is a family owned business with over 100 locations nationwide which acquired Kimal Lumber in 2018. Since the merger, Gulfeagle and Kimal Lumber have been working to bring contractors superior service. Gulfeagle is a full line distributor of residential and commercial roofing and building products while Kimal Lumber provides dimensional...

  • Production Supervisor

    4 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary The Production Supervisor is instrumental in building strong relationships with team members in order to lead a highly motivated team of 25-50 team members in production of our high-quality window and door products; furthermore, ensuring team members are safely and effectively performing job responsibilities utilizing standardized methods...

  • Production Supervisor

    3 weeks ago

    Nokomis, United States PGT Inovations Full time

    Summary The Production Supervisor is instrumental in building strong relationships with team members in order to lead a highly motivated team of 25-50 team members in production of our high-quality window and door products; furthermore, ensuring team members are safely and effectively performing job responsibilities utilizing standardized methods...

  • Benefits / Wellness Program Coordinator

    4 days ago

    Nokomis, Florida, United States PGT Innovations Full time

    Summary: As a Total Rewards Coordinator you will play a vital role in helping our organization design, implement, and manage a holistic total rewards strategy. This strategy will encompass compensation, rewards and recognition, as well as well-being programs to attract and retain top talent. You will work closely with the Total Rewards team and other...

  • Benefits / Wellness Program Coordinator

    3 weeks ago

    Nokomis, United States PGT Innovations Full time

    Summary: As a Total Rewards Coordinator you will play a vital role in helping our organization design, implement, and manage a holistic total rewards strategy. This strategy will encompass compensation, rewards and recognition, as well as well-being programs to attract and retain top talent. You will work closely with the Total Rewards team and other...