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Customer Loyalty Representative
4 weeks ago
Axos Bank
Target Range:
$18.00/hr. - $19.00/hr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
This is a commission eligible role.
About This Job
Axos is hiring a Customer Loyalty Representative to sit within our consumer deposits team. This is a customer service role that focuses on customer resolution and outbound calling.
This ideal team member can quickly connect and empathize with their customers to build last relations to resolve their concerns and appropriately recommend solutions. This role is great for beginners in sales looking to start their career within FinTech and understand the day-to-day operations that make Axos successful.
- Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Describe products and services to customers in order to respond to customer questions and issues
**Requirements**:
- High school diploma or equivalent
- 6+ months' retail banking and/or call center
- Knowledge in banking regulation and compliance but not limited to the following: Regulation CC, Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML)
- Punctual, with outstanding work ethics
- Outgoing and energetic personality
- Excellent written communicator
- Possess excellent keyboard skills and etiquette
- Quickly and accurately perform multiple tasks
- Ability to react effectively and calmly in escalated situations
Axos Employee Benefits May Include:
- Medical, Dental, Vision, and Life Insurance-
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)-
- HSA or FSA account and other voluntary benefits-
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan-
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
- Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
Equal Employment Opportunity:
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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