Customer Loyalty Representative

4 weeks ago


San Diego, United States Axos Bank Full time

Axos Bank

Target Range:
$18.00/hr. - $19.00/hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

This is a commission eligible role.

About This Job

Axos is hiring a Customer Loyalty Representative to sit within our consumer deposits team. This is a customer service role that focuses on customer resolution and outbound calling.

This ideal team member can quickly connect and empathize with their customers to build last relations to resolve their concerns and appropriately recommend solutions. This role is great for beginners in sales looking to start their career within FinTech and understand the day-to-day operations that make Axos successful.
- Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Describe products and services to customers in order to respond to customer questions and issues

**Requirements**:

- High school diploma or equivalent
- 6+ months' retail banking and/or call center
- Knowledge in banking regulation and compliance but not limited to the following: Regulation CC, Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML)
- Punctual, with outstanding work ethics
- Outgoing and energetic personality
- Excellent written communicator
- Possess excellent keyboard skills and etiquette
- Quickly and accurately perform multiple tasks
- Ability to react effectively and calmly in escalated situations

Axos Employee Benefits May Include:
- Medical, Dental, Vision, and Life Insurance-
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)-
- HSA or FSA account and other voluntary benefits-
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan-
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
- Learn more about working at Axos

Pre-Employment Background Check and Drug Test:
Equal Employment Opportunity:
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



  • San Diego, United States axosbank.com Full time

    Axos Bank Target Range: $17.00/hr. - $19.00/hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible role. About This Job Axos is hiring a Customer Loyalty Representative to sit within our consumer deposits team. This is a customer...


  • San Diego, United States axosbank.com Full time

    Axos Bank Target Range: $17.00/hr. - $19.00/hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible role. About This Job Axos is hiring a Customer Loyalty Representative to sit within our consumer deposits team. This is a customer...


  • San Francisco, United States Avis Budget Group Full time

    **Customer Loyalty Representative** **Pay Rate: $20.22/hr** **Up to $1,000 Retention Bonus!** Immediately hiring! If you’re bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group...


  • San Diego, United States IKEA Full time

    JOB TYPE - Permanent (Regular), Full-time, In Location, Onsite; Customer Experience, Loyalty, Engagement, Community, Marketing, Events, Communication, Local Market Analysis HOURS - Salaried, Retail Management Support SHIFTS - Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 9am...


  • San Francisco, United States Avis Budget Group Full time

    $20.22/hour Up to $500 Retention Bonus Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If you’re bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to j oin our Avis Budget Group...


  • San Diego, United States Aspire Full time

    Our firm leverages a can do all model and trains our talented Customer Service Representatives to prepare, launch, and optimize every product and service campaign. We are a trusted partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team! Enhancing the customer experience...


  • San Diego, United States Aspire Full time

    Our firm leverages a can do all model and trains our talented Customer Service Representatives to prepare, launch, and optimize every product and service campaign. We are a trusted partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team! Enhancing the customer experience...


  • San Diego, United States Tandem Diabetes Full time

    ** Customer Service Representative** **Job Category****:** Technical Service **Requisition Number****:** CALLC03987 Showing 1 location **Job Details** **Description** **WE'VE GOT YOU COVERED:** At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. We offer: * 20 days of PTO...


  • San Diego, United States Tandem Diabetes Full time

    ** Customer Service Representative** **Job Category****:** Technical Service **Requisition Number****:** CALLC03987 Showing 1 location **Job Details** **Description** **WE'VE GOT YOU COVERED:** At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. We offer: * 20 days of PTO...


  • San Francisco, United States Gap Inc. Full time

    **About Gap Inc.**: Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring...


  • San Francisco, United States Gap Inc. Full time

    **About Gap Inc.**: Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring...

  • Operations Analyst

    19 hours ago


    San Diego, United States TEKsystems Full time

    Description: The Contractor will be responsible for all forms of member outreach with support from the regional and local KP team and will log all interventions in the existing tracker tool. The intervention tracker must be organized and updated in a timely manner to avoid data loss and ensure that all member concerns are being follow up on in a timely...


  • San Diego, United States ciFabrics Full time

    Job DescriptionJob DescriptionSan Diego company near the San Diego-Mexico border crossing has an opening for an experienced Sales & Customer Service Representative. This is a position best suited to experienced and professional office workers. Must have good personality and get along with others well. Duties include taking customer orders by email and phone....


  • San Diego, United States iFLY World Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO02719 Showing 1 location **Job Details** **Description** iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of iFLY's team, you aren't an...


  • San Diego, United States iFLY World Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO02719 Showing 1 location **Job Details** **Description** iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of iFLY's team, you aren't an...


  • San Rafael, United States HIRING ASAP! Full time

    The Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through...

  • Director, Loyalty

    4 weeks ago


    San Francisco, United States Quince Full time

    OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring...

  • Director, Loyalty

    6 days ago


    San Francisco, United States Quince Full time

    OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring...

  • Director, Loyalty

    5 days ago


    San Francisco, United States Quince Full time

    OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the...


  • San Diego, United States San Diego Gas & Electric Full time

    Job DescriptionJob DescriptionAre you passionate about helping customers and solving problems? SDGE is looking for enthusiastic and dedicated Customer Representatives to join our team - all from the comfort of your home!Position: Remote Customer RepresentativeCompany: SDGE (San Diego Gas & Electric)Location: Fully RemoteEmployment Type: Full-TimeWhat...