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Customer Loyalty and Engagement Manager

3 months ago

San Diego, United States IKEA Full time

JOB TYPE - Permanent (Regular), Full-time, In Location, Onsite; Customer Experience, Loyalty, Engagement, Community, Marketing, Events, Communication, Local Market Analysis HOURS - Salaried, Retail Management Support SHIFTS - Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 9am to 10pm; Work schedules are published one month in advance PAY - The starting rates/salary for this position range from $81,110 to $117,611 and will be based on equivalent work experience POSTING - The anticipated closing date is on or around 04/29/24 BENEFITS ELIGIBLE? - Yes At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more *Generous paid time off, holiday and sick time *WiselyPay - get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment

**What you'll be doing day to day**:

- Ensures a great shopping and IKEA brand experience to drive repeat visitation
- Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
- Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
- Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
- Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience
- Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends
- Acts as a local spokesperson for IKEA in the community and local media opportunities
- Leads development and coordination of national and local events connected to IKEA Family and the community

**Together as a Team**:
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

**Why we will love you**:

- 5 years leadership experience
- 2 years experience leading leaders
- Bachelor’s Degree preferred