Customer Service Representative

4 months ago

San Diego, United States Tandem Diabetes Full time

** Customer Service Representative**

**Job Category****:** Technical Service **Requisition Number****:** CALLC03987 Showing 1 location **Job Details**

**Description**

**WE'VE GOT YOU COVERED:** At Tandem, our employees are just as important as our customers Not only do we hire the best, we reward, develop, and retain them too. We offer:

* 20 days of PTO per year

* Competitive and excellent medical, dental and vision insurance

* Restricted Stock Units (RSUs)

* Yearly bonus

* Employee Stock Purchase Program (ESPP)

* Strong promote from within culture

* Casual work attire

For more information, please look at our perks page: . **WHO WE ARE:** Here at Tandem, Diabetes is all we do and we are dedicated to making the lives of people with diabetes better and better, through relentless innovation. In Tandem means together, and we strive to embody that in every aspect of our business. We believe that working in tandem, not in isolation, is the best way to continually exceed expectations. We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. We are rapidly growing and our office is located in Sorrento Valley, 10 minutes from UCSD. In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. Read more about our company & culture here: and see what our customers are saying here: **A DAY IN THE LIFE:** Youll be responsible for capturing technical inquiries from our customers over the phone and via email, providing the highest caliber of customer support. Youll be determining the level of complexity of each contact with the goal of achieving the highest initial resolution in an empathetic and supportive manner. In addition, youll be documenting every call in our Client Relationship Management system. **YOU HAVE:**

* High School Diploma Required

* 1 year previous experience in a Customer/Patient Support or Technical Service role preferred but not required.

* Bilingual-English/Spanish desired.

**EXTRA AWESOME TO HAVE:**

* Experienced with use of electronic documentation systems preferred.

* 24/7 technical/customer support center experience desirable.

* Ability to read and follow flow diagrams and work with decision trees.

* Knowledge of HIPAA desired.

* Flexibility to work weekends, holidays and beyond regularly scheduled workday as needed

* Meets or exceeds Tandem Diabetes Care Customer Technical Support metrics.

* Acts as a customer advocate to represent customer needs internally.

* Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.

* Performs timely and satisfactory resolution of calls and on-line contacts.

Tandem offers a variety of different shift options. **Shift schedules include:** weekends, evenings, graveyard, 4X10's (compressed work schedule). Something for everyone In addition we pay shift differentials for those non-traditional hours.

#callcenter

**REFERRALS:**

We love a good referral If you know someone that would be a great fit for this position, please share

**If you are applying for this job and live in California, please read Tandems CCPA Notice:**

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**

**Experience**

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