Customer Experience Coordinator

4 weeks ago

Miami, United States Uni K Wax Center Full time

Join our Team Uni K Wax **_Coral Gables_**

We are a professional Waxing Studio that specializes in providing an ouchless waxing experience using our exclusive All Natural ELASTIK® Wax. We are looking for personable outgoing professionals who can help our customers look their best. The Customer Experience Coordinator (CEC) is dedicated to each customer’s experience by making them feel appreciated and valued whether they call or enter the Studio. They are customer advocates whose purpose is to exceed customer expectations and make each waxing experience seamless and to their liking.

**CEC Benefits**:

- Great pay consisting of: _hourly and product sales commission._
- Free and/or discounted waxing services and discounts on skin care retail products
- Work in a beautiful, well managed facility

**CEC Requirements**:

- Flexible schedule able to work nights and/or weekends
- Maintain a professional appearance at all times
- Demonstrate excellent customer service and communication skills by having a positive, friendly, and upbeat demeanor with customers and co-workers at all times

**Minimum Qualifications**:

- Receptionist, salon/spa experience, retail and computer skills preferred.
- Fluent in English (required)
- Fluent in Spanish (preferred)
- CEC Responsibilities
- Perform daily Studio opening/closing procedures and transacting sales
- Manage the Studio’s appointment book optimally including confirming appointments
- Answer the phone/messages following Uni K Wax guidelines and booking appointments
- Educate and offer skin care products as well as company loyalty programs
- Performs maintenance tasks and merchandises retail products
- Communicate constantly with co-workers to ensure customer needs are met
- Evaluate customer experience and addresses concerns as needed

Uni K Wax Studios are dedicated to providing customers with a superior waxing experience at affordable prices without compromising service. We feature a proprietary all-natural best in class Wax, high end skin care product line, and a clean and professional environment. Uni K Wax Studios are independently owned and operated.

**Job Type**: Part-time

Pay: $13.50 - $14.50 per hour

Expected hours: 21 - 32 per week

Experience level:

- 1 year
- 2 years
- Under 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)
- Spanish (preferred)

Work Location: In person

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