Security Technology Assistant Manager

4 weeks ago

Hanover, United States Dartmouth College Full time

**Position Purpose**
- To manage all Department of Safety and Security’s technology systems. Responsible for Department’s hardware and software installations and upgrades, systems and equipment inventory, and providing operational technology support for Department staff. Serves as Department liaison to the College’s ITC and to systems vendors. The Security Technology Assistant Manager has a wide scope of technical knowledge and is able to work flexibly across the various Department systems and staff varying technology support needs.**Description**

**Required Qualifications - Education and Yrs Exp**
- Bachelors plus 3-5 years' experience or equivalent combination of education and experience**Required Qualifications - Skills, Knowledge and Abilities**
- Experience working with Banner or other student data records systems, or relevant knowledge of safety and security or law enforcement operations.
- Ability to research, learn and adapt to changing support demands of security operations programs, as well as operating, maintaining, and training others to use programs and systems.
- Able to trouble shoot and solve PC, laptops, mobile devices, phones, and software issues.
- Practical knowledge in maintaining documentation for Department technology needs in order to recommends new technologies, policies, procedures and best practices.
- Excellent communications and interpersonal skills to effectively deal with a wide range of constituents.
- Knowledge of regulations and policies related to safety and security and higher education (i.e. Clery, FERPA, etc.).
- Commitment to diversity and able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.

**Preferred Qualifications**
- A Bachelor’s degree in computer sciences, information technology or related field and experience working in a technology support position.
- Experience managing physical and virtual servers and data storage infrastructure for an organization; and (3) Diagnosing and resolving IT system problems.
- Experience with VPNs, cyber and data security including secure database protection.
- Analytical skills to study problems and records and identify solutions.
- 4 years or more of experience in a technical support role.

**Department Contact for Recruitment Inquiries**Department Contact Phone Number**
- 6036463797**Department Contact for Cover Letter and Title**
- Keiselim Montas**Department Contact's Phone Number**

**Equal Opportunity Employer**
- Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.**Background Check**
- Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.**Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?**
- Not an essential function**Special Instructions to Applicants**

**Additional Instructions**
- Key Accountabilities

**Description**
- Responsible for maintaining computer inventory and updates for all Department desktops, laptops, mobile devices, monitors, printers, etc. Create, maintain, and update administrative and group privileges for operations programs such as Informant, Rave, LiveSafe, When-To-Work, etc.**Percentage Of Time**
- 20**Description**
- Manage all systems credentialing and account set ups for new employees. Serve as liaison to the College’s IT Department and represent the Department at Dartmouth’s Information Security Council.**Percentage Of Time**
- 10**Description**
- In collaboration with the Communications Supervisor and the Training Coordinator, develop and implement procedures for the training of Communications Officers and maintenance of communications systems and equipment. Oversee the training of employees in all Department systems such as Informant, Lenel, LiveSafe, Rave, When-To-Work, etc.**Percentage Of Time**
- 20**Description**
- Responds to emergencies and provides technology support to Department personnel and assist in setting up the Emergency Operations Center (EOC). Work with the Emergency Manager in technology matters a

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