Patient Access Representative, Ebensburg Lab and

2 weeks ago

Ebensburg, United States UPMC Full time

**Patient Access Representative, Ebensburg Lab and Diagnostics**

**Full-time, Rotating Shifts**

**Purpose**:
Greets and registers incoming patients checks patients out, and schedules future appointments to ensure efficient patient flow by performing the following duties.

**Responsibilities**:

- Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
- Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
- Carries out alternative workflows during system(s) downtime.
- Follow all workflows related to your department.
- Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
- Check for any special type appointment and obtain any eligibility requirements needed.
- Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
- Communicate effectively with the patient to understand their AVS.
- Answers telephones, directs and handles calls as needed.
- Work with patients on utilization of Welcome Kiosks.
- Work Encounters without Charges report.
- Assists patients with questions about insurance and UPMC/BMA policies.
- Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
- Schedules future appointments for BMA Providers or Resources via telephone and in person from AVS, pools, or staff messages.
- High School Diploma or GED required.
- Graduate of an accredited Medical Secretarial School preferred.
- Minimum of six months related experience and training; or equivalent combination of education and experience preferred

**Licensure, Certifications, and Clearances**:

- Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran

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