Patient Access Representative, Ebensburg Lab and Diagnostics

4 weeks ago

Ebensburg, United States UPMC Full time

**Patient Access Representative, Ebensburg Lab and Diagnostics**

**Full-time, Rotating Shifts**

**Purpose:**

Greets and registers incoming patients checks patients out, and schedules future appointments to ensure efficient patient flow by performing the following duties.

**Responsibilities:**

+ Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.

+ Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.

+ Carries out alternative workflows during system(s) downtime.

+ Follow all workflows related to your department.

+ Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.

+ Check for any special type appointment and obtain any eligibility requirements needed.

+ Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.

+ Communicate effectively with the patient to understand their AVS.

+ Answers telephones, directs and handles calls as needed.

+ Work with patients on utilization of Welcome Kiosks.

+ Work Encounters without Charges report.

+ Assists patients with questions about insurance and UPMC/BMA policies.

+ Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.

+ Schedules future appointments for BMA Providers or Resources via telephone and in person from AVS, pools, or staff messages.

+ High School Diploma or GED required.

+ Graduate of an accredited Medical Secretarial School preferred.

+ Minimum of six months related experience and training; or equivalent combination of education and experience preferred

+ Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply, and divide: Ability to apply commonsense understanding to carry out instructions furnished in written oral, or diagram form; Must have the ability to communicate information to patients and physicians in one-on-one situations effectively. **Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

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