Dedicated Account Leader

3 weeks ago

Wilmington, United States TA Dedicated, Inc. Full time

**Job Title**: Dedicated Account Leader

**Job Summary**:
We have an exciting opportunity available to join the TA Dedicated team The Dedicated Account Leader position that will challenge you in the areas of fleet management, planning and customer service. Associates in this role work directly with customers to identify solutions that meet their specific needs while providing the level of service that a dedicated customer expects.

**What does a normal day look like?**
- Schedule:

- Dispatch drivers according to customers voyage list for the week
- Schedule appointments between customers and facilities
- Keep track of BOLs, drivers trip sheets, closing orders out
- Lead, develop, and retain a fleet of professional drivers
- Build effective business relationships with assigned account(s)
- Partner with the customer to expand service offerings and enhance their experience
- Develop strategies to maximize fleet utilization and account profitability
- Create and execute load plans in accordance with customer expectations
- Proactively facilitate problem resolution with any shipments at risk of not meeting customer service requirements
- Performs other related duties as assigned

**What makes this job right for you?**
- A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics
- TWIC Card required
- Prior experience as an Account or Customer Service Manager
- Knowledge of dedicated transportation operations, FMCSA, and DOT regulations preferred.
- Familiarity with Transportation Management Systems (TMS)
- Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
- Excellent communication handling with ambiguity and change management
- Intermediate skill-level in MS Excel and other MS Office Suite programs

**Why work for us?**
- At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
- We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
- We pride ourselves on open and honest communication throughout our relationships.

**Some of our benefits, include**:

- Fun Work Environment
- Medical, Dental, & Vision Insurance
- 401k + Company Match
- Internal Growth / Mobility
- Paid Vacation and Sick Days
- Company Designated Holidays
- Life Insurance
- Short-Term & Long-Term Disability
- Medical Healthcare Spending Accounts (HSA/FSA)
- Dependent Care Reimbursement Account
- Employee & Immediate Family Assistance Program (EAP)

**More About Us**:
TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.
- TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry._

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