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Service Advisor

4 months ago

Oakland, United States Audi Oakland - Oakport Full time

Veterans encouraged to apply_

**No prior automotive industry experience is required to apply**

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

**Responsibilities**:

- Customer Service and Communication:

- Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
- Conduct visual inspections or road tests (as needed) to gather information.
- Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
- Obtain customer authorization for repairs before proceeding.
- Provide regular updates on service progress and address any customer questions or concerns promptly.
- Explain completed repairs and associated charges in detail.
- Follow up with customers after the service to ensure satisfaction and address any lingering issues.
- ** Service Process Management**:

- Schedule service appointments according to technician availability and customer needs.
- Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
- Liaise with technicians, accurately communicating customer concerns and repair details.
- Track service progress and ensure timely completion within quoted timeframes.
- Process customer payments and ensure accurate invoicing.
- Maintain detailed service records for each vehicle.
- ** Technical Knowledge and Parts Management**:

- Possess a strong understanding of automotive systems and common repairs.
- Stay updated on new technologies and service procedures.
- Research parts availability and pricing to provide accurate estimates to customers.
- ** Additional Responsibilities**:

- Uphold safety regulations and shop protocols within the service department.
- May perform basic inspections or prepare vehicles for technicians.

**Qualifications**:

- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Strong understanding of automotive terminology and mechanical principles.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Customer service focuses on building trust and rapport.
- Ability to actively listen, identify customer needs, and address concerns effectively.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in computer skills and dealership management software (DMS).
- Ability to work independently and as part of a team.
- A valid driver's license may be required.

**Benefits of Working at Swickard**:

- ** Open Service Appointment Schedule - **customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- ** Career Path - **Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.

**Competitive benefits package**:

- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan - invest in your future
- PTO and paid Holidays

**About Us**
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- ** Culture**:Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work
- ** Highline Brands**: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
- To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes._