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Office Manager

3 months ago

Champaign, United States County Market Full time

**SUMMARY**

The Office Manager is responsible for the daily store office procedures (RBO, cash counting,** **Human Resources/Payroll) with a high level of accuracy, honesty, and integrity. The Office Manager is involved in the training of Office Associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

**Retail Billout (RBO)**
- Reconciles DSD Receiver invoices with IMS and NFI Data Transfer
- Recaps Weekly DSD Receiver invoices and send to NFI Support Center
- Follows up on DSD invoice cost discrepancies
- Prints and sorts Supervalu retailer invoices
- Reconciles vendor invoice statements for end of month
- Reviews and verifies weekly Perishable Department invoice logs with department invoices for accuracy.
- Sends appropriate invoices and GPA Report to Support Center
- Maintains invoice filing system per company policy
- Files invoices not sent to NFI Support Center

**Bookkeeping**
- Responsible for company assets including safe funds, bank deposit, and cash accountability
- Tenders and balances register tills daily
- Maintains Customer Charges and Over/Short Logs
- Makes daily bank and Solutran deposits
- Balances store safe funds daily
- Prepares bank change order for store safe
- Completes OCR and store envelope
- Activates and orders lottery ticket machine and lottery ticket change out
- Prepares on-hand lottery ticket inventory and sends to NFI Support Center monthly
- Orders and maintains inventory of postage stamps and garbage stickers
- Balances and maintains Tidel system and equipment (Tidel stores only)
- Balances and reconciles Restaurant registers
- Maintain ATM, fill with money, receipt paper, and clean.

**Human Resources/Payroll**
- Submits Associate Status Forms (new hires, rate changes, personal information, terminations, tax changes, department/job changes, transfers, etc.) by 3 p.m.
- Assists with Associate Payroll issues
- Maintains Store payroll
- Runs Missed Punch Report
- Enters Time Card Corrections and requests for time off not entered on schedule
- Runs OT reports for Department Managers and Store Director
- Runs Labor Reports (actual vs. budget) for Store Director
- Runs Associate Review List for Store Director
- Pulls Associate information as requested by Store Director
- Runs Birthday lists for Store Director
- Runs Tip Report for payroll department
- Maintains Associate personnel files
- Meets with eligible Associates on Insurance and send completed paperwork to NFI Benefits Department
- Assists Human Resources Department with Human Resources related tasks.

**Other Responsibilities**
- Delivers superior guest service and ensure absolute customer satisfaction
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Cashiers at registers or Customer Service Desk during busy times
- Answers incoming phone calls using proper phone etiquette
- Handles software and hardware equipment issues
- Fills in for the Customer Service Manager as needed
- Sorts and delivers mail
- Sends store mail to NFI Support Center
- Supervises, schedules, and trains Bookkeeping/Office Associates
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties assigned

**KEY ATTRIBUTES**
- Customer service skills
- Genuine
- Communication skills
- Honest/Integrity
- Money handling skills
- Detailed and organized
- Math/Computer Skills
- Leadership Skills
- High energy level

**SUPERVISORY RESPONSIBILITIES**
- Responsible for the overall direction, coordination, and evaluation of this unit.
- Directly supervises non-supervisory associates.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Training Associates; planning, assigning, and directing work.
- Appraising performance; rewarding and coaching Associates.
- Addressing complaints and resolving problems.

**EDUCATION and/or EXPERIENCE**
- High school diploma or general education degree (GED)
- Or one to three months related experience and/or training;
- Or equivalent combination of education and experience.

**LANGUAGE SKILLS**
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, associates, customers, and the general public.

**MATHEMATICAL SKILLS**
- Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour.

**CERTIFICATIONS, LICENSES, REGISTRATIONS**
- There is no required certifications, licenses, or registrations

**RECOMMENDED EQUIPMENT**
- Slip resistant shoes with closed toe and heel
- Ladder
- Stepladder
- 10 key calculator
- Computer
- Uniform per stor