Burberry Department Manager South Coast Plaza

3 weeks ago

Costa Mesa, United States Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.**JOB PURPOSE**
- Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.**RESPONSIBILITIES**
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.

**PERSONAL PROFILE**
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales

**MEASURES OF SUCCESS**
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard

  • Burberry Department Manager | South Coast Plaza, Costa Mesa

    3 weeks ago

    Costa Mesa, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Burberry Department Manager | South Coast Plaza, Costa Mesa

    3 weeks ago

    Costa Mesa, United States Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Burberry Department Manager

    3 weeks ago

    Costa Mesa, California, United States Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Department Manager

    3 weeks ago

    Costa Mesa, California, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Supervisor - South Coast Plaza

    2 days ago

    Costa Mesa, United States Pop Mart Americas Inc. Full time

    **Supervisor/Keyholder - South Coast Plaza - Orange County, CA (On-site)** POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering...

  • Operations Manager, South Coast Plaza

    4 days ago

    Costa Mesa, California, United States AMIRI Full time

    Purpose and ObjectiveAMIRI is looking for a talented Operations Manager for its soon-to-be open location at South Coast Plaza The AMIRI Operations Manager is responsible for overseeing all things operations-related in the location, including but not limited to: Inventory Control, Health & Safety Training, Shipping/Receiving, Auditing, etc. In partnership...

  • Stock Associate, South Coast Plaza

    2 weeks ago

    Costa Mesa, California, United States AMIRI Full time

    Purpose and ObjectiveAMIRI is looking for a Stock Associate for its soon-to-be open location at South Coast Plaza The AMIRI Stock Associate is responsible for receiving, organizing, and maintaining inventory within the retail store. This role involves working closely with other team members to ensure efficient processes and accurate inventory.Duties of the...

  • Sales Associate

    4 days ago

    Costa Mesa, United States Uniqlo Full time

    **Sales Associate - South Coast Plaza 1** **Location:** Costa Mesa, CA, US *UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of...

  • temporary omnichannel stock associate, south coast plaza

    1 month ago

    Costa Mesa, California, United States Zimmermann Full time

    About the jobAn exciting temporary opportunity exists for an experienced Omnichannel Stock Associate to join our innovative retail team in our South Coast Plaza boutique, on a temporary 3 month contract.Your responsibilities will include day-to-day operations, maximizing sales and striving to provide excellence in customer service, visual presentation and...

  • Client Advisor, South Coast Plaza

    4 weeks ago

    Costa Mesa, United States AMIRI Full time

    Purpose & Objective AMIRI is looking for enthusiastic Client Advisors to join the Company's soon-to-be open South Coast Plaza location! The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well...

  • Temporary Omnichannel Stock Associate, South Coast Plaza

    1 month ago

    Costa Mesa, United States Zimmermann Full time

    An exciting temporary opportunity exists for an experienced Omnichannel Stock Associate to join our innovative retail team in our South Coast Plaza boutique, on a temporary 3 month contract.Your responsibilities will include day-to-day operations, maximizing sales and striving to provide excellence in customer service, visual presentation and creating a...

  • Temporary Omnichannel Stock Associate, South Coast Plaza

    1 month ago

    Costa Mesa, United States Zimmermann Full time

    An exciting temporary opportunity exists for an experienced Omnichannel Stock Associate to join our innovative retail team in our South Coast Plaza boutique, on a temporary 3 month contract.Your responsibilities will include day-to-day operations, maximizing sales and striving to provide excellence in customer service, visual presentation and creating a...

  • Client Advisor, South Coast Plaza

    1 month ago

    Costa Mesa, California, United States AMIRI Full time

    Purpose & ObjectiveAMIRI is looking for enthusiastic Client Advisors to join the Company's soon-to-be open South Coast Plaza location The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as...

  • Client Advisor, South Coast Plaza

    3 weeks ago

    Costa Mesa, California, United States AMIRI Full time

    Purpose & ObjectiveAMIRI is looking for enthusiastic Client Advisors to join the Company's soon-to-be open South Coast Plaza location The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as...

  • Client Advisor

    4 days ago

    Costa Mesa, United States LVMH Full time

    PosteBerluti, USA has an exciting opportunity for a full-time Retail Client Advisor based in Costa Mesa, South Coast Plaza. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its' customers. Ensuring the highest level of customer service, you will uphold quality...

  • Client Advisor, A x South Coast Plaza, Full-time

    1 day ago

    Costa Mesa, United States Giorgio Armani Corporation Full time

    Client Advisor | A|X South Coast Plaza | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a **diverse team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the...

  • Assistant Store Manager | South Coast Plaza

    2 weeks ago

    Costa Mesa, United States David Yurman Full time

    OverviewThe Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant...

  • Assistant Store Manager | South Coast Plaza

    4 days ago

    Costa Mesa, United States David Yurman Full time

    OverviewThe Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant...

  • Assistant Store Manager | South Coast Plaza

    1 month ago

    Costa Mesa, United States David Yurman Full time

    OverviewThe Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant...

  • Client Advisor

    5 days ago

    Costa Mesa, United States Jil Sander Full time

    Client Advisor - South Coast Plaza JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.  The refinement of cuts and the perfection of details give form to a figure that stands...