Burberry Department Manager | South Coast Plaza, Costa Mesa

4 weeks ago

Costa Mesa, United States Burberry Limited Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

RESPONSIBILITIES
  • Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
  • Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock and operations team
  • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
  • Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
  • Lead the integration of new joiners to the business
  • Lead by example by delivering the Burberry Experience to customers when necessary
  • Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
  • Create and maintain an open, positive and harmonious work environment
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  • Additional duties as required.
PERSONAL PROFILE
  • Advanced knowledge of POS system
  • Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
  • Able to use a fluent and professional dialogue with clients and staffs
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools
  • 1-2 years previous supervisory or management experience in retail sales
MEASURES OF SUCCESS
  • Monthly Burberry Experience evaluation score
  • Managing performance improvement and development of associates
  • Improvement in every KPI within the retail scorecard
FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

•    Expected base salary for the role will generally be between $105,000.00 and $113,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

•    This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
 

 

Posting Notes: USA || California (US-CA) || Costa Mesa || RETAIL OFFLINE || MAINLINE || n/a ||

  • Burberry Department Manager | South Coast Plaza, Costa Mesa

    3 weeks ago

    Costa Mesa, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Burberry Department Manager | South Coast Plaza, Costa Mesa

    10 hours ago

    Costa Mesa, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Burberry Department Manager | South Coast Plaza, Costa Mesa

    2 days ago

    Costa Mesa, United States Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Burberry Department Manager

    4 weeks ago

    Costa Mesa, California, United States Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Burberry Department Manager

    2 days ago

    Costa Mesa, California, United States Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Assistant Manager

    1 week ago

    Costa Mesa, United States Jo Malone London Full time

    Assistant Manager - Jo Malone - 35hrs - South Coast Plaza - Costa Mesa, CAPosition Summary We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational...

  • Assistant Manager

    2 days ago

    Costa Mesa, United States Jo Malone London Full time

    Assistant Manager - Jo Malone - 35hrs - South Coast Plaza - Costa Mesa, CAPosition Summary We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational...

  • Sales Associate

    1 week ago

    Costa Mesa, United States Uniqlo Full time

    **Sales Associate - South Coast Plaza 1** **Location:** Costa Mesa, CA, US *UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of...

  • Sales Associate

    9 hours ago

    Costa Mesa, United States Uniqlo Full time

    **Sales Associate - South Coast Plaza 1** **Location:** Costa Mesa, CA, US *UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of...

  • Department Manager

    4 weeks ago

    Costa Mesa, California, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Department Manager

    2 days ago

    Costa Mesa, California, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Housekeeper

    4 weeks ago

    Costa Mesa, United States The Westin South Coast Plaza, Costa Mesa Full time

    Additional Information Pay: $23.90/hourJob Number 24080799Job Category Housekeeping & LaundryLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other...

  • Housekeeper

    4 weeks ago

    Costa Mesa, California, United States The Westin South Coast Plaza, Costa Mesa Full time

    Additional Information Pay: $23.90/hourJob Number Job Category Housekeeping & LaundryLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments....

  • Housekeeper

    2 days ago

    Costa Mesa, California, United States The Westin South Coast Plaza, Costa Mesa Full time

    Additional Information Pay: $23.90/hourJob Number Job Category Housekeeping & LaundryLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments....

  • Guest Service Representative

    2 months ago

    Costa Mesa, California, United States The Westin South Coast Plaza, Costa Mesa Full time

    Additional Information Part Time, Pay: $25.70/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...

  • Guest Service Representative

    1 day ago

    Costa Mesa, California, United States The Westin South Coast Plaza, Costa Mesa Full time

    Additional Information Part Time, Pay: $25.70/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...

  • Client Advisor

    1 week ago

    Costa Mesa, United States LVMH Full time

    PosteBerluti, USA has an exciting opportunity for a full-time Retail Client Advisor based in Costa Mesa, South Coast Plaza. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its' customers. Ensuring the highest level of customer service, you will uphold quality...

  • Client Advisor

    2 days ago

    Costa Mesa, United States LVMH Full time

    PosteBerluti, USA has an exciting opportunity for a full-time Retail Client Advisor based in Costa Mesa, South Coast Plaza. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its' customers. Ensuring the highest level of customer service, you will uphold quality...

  • Department Assistant

    3 days ago

    Costa Mesa, United States Mesa Water District Full time

    **Description**: - ** Professional & Technical Expertise**: - _ Administrative_: Experience with managing calendars, editing content, strong telephone etiquette, distributing correspondence, and reconciling expenses. - _ Public Affairs_: Experience supporting community outreach events and editing communications materials. - ** Action & Results Focus**: Be...

  • Senior Client Advisor

    7 days ago

    Costa Mesa, United States Isabel Marant Full time

    ISABEL MARANT Having founded her label in 94, Isabel Marant instantly became renowned for her pioneering and cosmopolitan spirit bringing self-affirmation and feel good effect to her dgaine... We run on desire. To see, to scent, to feel it all. We overflow with life, so we overflow norms. The heady rhythm of life excites us, we have the inner fire....