Regional Retail Banking Manager

3 weeks ago

Williston, United States Community Bank System, Inc. Full time

Overview:
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

**Responsibilities**:
A Regional Retail Banking Manager is responsible for administering and directing retail branch functions and activities in order to ensure the prompt and effective delivery of products and services to consumers within the Bank’s market area. This position will develop branch network goals and implement strategies to achieve goals as part of the Bank’s annual strategic plan, monitor branch activities, directly supervise assigned personnel, communicate and provide reports to management and participate in regional advisory board meetings.

**Essential Responsibilities**:

- Solicit new business and lending opportunities from current and prospective customers
- Provide leadership and direct assigned region’s activities to build a successful retail branch delivery system with concentration on customer service, growth, profitability, service quality, efficiency and risk management/loss control
- Establish annual goals and objectives for districts and assigned branches; communicate and approve goals, monitor branch performance and set appropriate improvement plans where applicable
- Participate in the process of developing marketing/sales plans for the consumer segment within assigned region including sales, customer service, objectives and strategies
- Participate in review of Branch Profitability and provide recommendations for branch efficiency
- Provide feedback on results from Key Measures Report
- Provide input to Manager and Senior Vice President of Retail Banking in the development of regional advertising and promotional ideas for use the in the consumer services segment
- May provide leadership on certain global initiatives, collaborating with cross-functional teams to ensure successful implementation and execution
- Perform periodic succession planning
- Mentor and develop branch staffing including future managers and lenders
- Optimize employee engagement by utilizing tools such as the MyVoice survey to assess and improve employee satisfaction and productivity
- Coach region’s business development efforts, goal achievements and efforts to help customers
- Assist and review rate exception requests from the branch for further consideration by Senior Management
- Focus on CRA efforts
- Act as liaison to assigned region on marketing issues and communicate information relating to products and services to branches
- Assist in enhancement of regional advertising strategies to boost the region’s visibility
- Assist with working with department heads to resolve problems, exception issues, enhancing the efficiency of operations and training staff as needed for these resolutions
- Provide ideas for new products and services designed to meet the needs of the consumer segment
- Coordinate with Branch Administration and Human Resources to determine branch FTE, make appropriate recommendations, and support bank FTE goals
- Review and act on requests for branch community contributions, donations and small publication advertising
- Coordinate business development and Officer Call program with District Managers; monitor and evaluate established goals of calling officers
- Provide guidance to branch personnel and field questions/concerns to appropriate department heads for resolution
- Coordinate regular district and manager meetings and training sessions
- Engage in collaborative efforts (Community Connect) with business partners to spur organic growth in retail, business and municipal services while encouraging similar behavior from staff
- Participate in regional pricing deposit products and regularly evaluate regional competitors
- Take part in local activities to enhance market presence and promote regional initiatives
- Develop annual goals for assigned branches; monitor branch adherence to goal items
- Determine Branch Award Winners for Annual Managers Meeting
- Assist with the capital expenditure budget process for assigned region
- Review and approve expense vouchers for di

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