Valet Supervisor

Overview:
Supervises valet and traffic control operations to ensure guest arrivals and departures are pleasant and efficient for all valet patrons. Ensures guest service and safety are priorities.

**Responsibilities**:

- Directs and supervises Valet Drivers, Valet and Information Desk Attendants, and Traffic Officers.
- Trains staff on and enforces casino policies, procedures, and guest service standards and expectations.
- Prepares work and break schedules for each shift.
- Assists in the resolution of guest problems involving valet services.
- Fills out Valet Incident Reports completely and accurately and takes digital photos of accidents as needed; ensures appropriate information is submitted to Risk Management.
- Reports all concerns and/or problems to the Valet Manager.
- Assists in the maintenance of Team Members’ attendance records by reporting early outs, overtime, etc. according to established policies.
- Assesses incoming vehicles for proper mechanical function prior to being parked in valet.
- Responsible for conducting daily inspections of the valet garage and driveway.
- Performs other duties as assigned.

Qualifications:

- High School Diploma or GED Certificate.
- Previous valet experience preferred.
- Excellent interpersonal skills with demonstrated patience and tact.
- Previous guest service experience
- Exceptional detail and follow-up skills.
- Knowledge of basic computer skills.
- Must be able to drive manual and automatic transmission vehicles.
- Must possess a valid California Driver’s License and have an acceptable driving record.
- Native American hiring preference applies.

Location: 3400 Highway 246 Minimum Pay Rate: $20.08 per hour Maximum Pay Rate: $23.62 per hour