Valet Supervisor

Overview:

Supervises valet and traffic control operations to ensure guest arrivals and departures are pleasant and efficient for all valet patrons. Ensures guest service and safety are priorities.

• Directs and supervises Valet Drivers, Valet and Information Desk Attendants, and Traffic Officers.
• Trains staff on and enforces casino policies, procedures, and guest service standards and expectations.
• Prepares work and break schedules for each shift.
• Assists in the resolution of guest problems involving valet services.
• Fills out Valet Incident Reports completely and accurately and takes digital photos of accidents as needed; ensures appropriate information is submitted to Risk Management.
• Ensures that all equipment and software applications are functioning efficiently; reports any malfunctions and inventory shortages.
• Reports all concerns and/or problems to the Valet Manager.
• Assists in the maintenance of Team Members attendance records by reporting early outs, overtime, etc. according to established policies.
• Assesses incoming vehicles for proper mechanical function prior to being parked in valet.
• Responsible for conducting daily inspections of the valet garage and driveway.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• Previous valet experience preferred.
• Excellent interpersonal skills with demonstrated patience and tact.
• Previous guest service experience
• Exceptional detail and follow-up skills.
• Ability to apply supervisory and leadership skills and techniques.
• Knowledge of basic computer skills.
• Must be able to drive manual and automatic transmission vehicles.
• Must possess a valid California Drivers License and have an acceptable driving record.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.