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Shelter Case Manager 1
3 months ago
**_This full-time position is located in Grass Valley, California (a halfway point between Lake Tahoe and Sacramento). _**
Hospitality House began as a shared vision in 2005 when concerned Nevada County citizens came together to help individuals struggling with homelessness. After operating as a nomadic shelter for eight years, Hospitality House opened its doors as an emergency shelter, Utah’s Place, in 2013. It became the first and only permanent homeless shelter in Nevada County and remains the only general use emergency shelter today. Hospitality House plays a critical role in the community, offering emergency shelter, street outreach, food, clothing, job training, customized case management, mental health counseling, enrichment classes, transportation, recuperative care, pet-care, housing assistance, and homelessness prevention services.
Rate of Pay
$22.00 - $24.00 per hour.
**Benefits**:
- Medical Insurance (100% of premimum paid by employer).
- Dental Insurance (80% of premimum paid by employer).
- Vision Insurance (80% of premimum paid by employer).
- Life Insurance (100% of premimum paid by employer).
- Long-term Disability Insurance (100% of premimum paid by employer).
- Voluntary Short-term Insurance.
- Voluntary Accident.
- Voluntary Critical Illness.
- Voluntary Indemnity.
- 401k.
- 11 paid holidays.
- 11 paid sick days.
- 5 paid vacations in first year (gradual increases commensurate with seniority).
***
Under the supervision of the Shelter Manager, the duties of the Case Manager 1 primarily focus on providing introductory case management services for shelter guests at Utah’s Place. While simultaneously helping to maintain the smooth and safe operation of the overall shelter, the Case Manager 1 further engages in completing intakes and the associated data entry, while also providing housing assistance services aimed at transitioning people into permanent homes of their own.
**ESSENTIAL DUTIES AND RESPONSIBLITIES**
Shelter Duties
- Welcome guests as they enter the shelter and help with all aspects of shelter admission.
- Supervise guest activities and respond to questions and concerns with timeliness, care, and compassion.
- Explain program requirements and regulations to new, incoming guests. Ensure guest program compliance.
- Perform routine and emergency housekeeping duties and other maintenance tasks as needed. Maintain the cleanliness of the staff areas.
- Address disharmony and/or criminal issues in a timely and appropriate manner.
- Maintain the Shelter log ensuring activities are entered timely and accurately.
- Make evening announcements regarding important details going on at the shelter. Keep guests well informed of any health and safety issues.
- Write and submit incident reports and written violations in accordance with Hospitality House policy.
- Document and notify the Shelter Manager regarding guest concerns, potential workflow problems, and/or any exceptions to policy that impact program security.
- Under the direction of the Shelter Manager, coordinate bed assignments, smoke breaks, and other daily routines.
- Routinely walk up and down Sutton Way in the daylight hours to ensure Hospitality House’s Good Neighbor Policy remains in effect. Actively engage homeless outreach clients and shelter guests to keep loitering on the street at a minimum to promote community goodwill. Engage the Outreach team and law enforcement as needed.
- Assist at Hospitality House sponsored events as needed.
Introductory Case Management Duties
- Document and record all case management activities as appropriate; prepare required reports. Ensure all case management progress is regularly and routinely documented in the Homeless Management Information System (HMIS) and CalAIM databases.
- Review all logs nightly for accuracy and timely completion.
- Serve as the outreach department warm handoff liaison.
- Collaborate with other Hospitality House program staff to work more effectively.
- Serve as liaison to law enforcement or Emergency Medical Technicians as needed.
- Ensure that the Shelter and Community Advocate job duties are completed with compassion and clear direction.
- Ensure guests are connected to benefits as appropriate and applicable.
- Offer emotional and practical support during the housing search process.
- Make recommendations for the continuation of or change in housing services.
- Arrange for guest transportation and encourage attendance for all appointments and referrals provided on a guest's behalf.
- From time to time, work with outreach clients or other homeless people not staying at Hospitality House but referred by partner agencies with targeted (clearly defined) assistance. Services are limited to securing permanent housing or permanent placement.
- Attend community meetings as required or requested by the Department Supervisor.
- Travel as required for home visits, appointments with guests, and other community activities.
Duties as a Hospitality House Employee
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