Customer Service Associate
2 weeks ago
**Position Description**:Customer Service Associate**
**Job Responsibility**:
Parts Coordinator monitor inventories to ensure that production runs smoothly.
- Uploading invoices into the system.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills**:
- 1+ years of customer service experience, preferably in a related field.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette
- Bilingual English/Korean
This is a full-time position; Monday through Friday, 8:00 am - 4:30 pm
**Job Types**: Full-time, Contract
Pay: $16.00 - $20.00 per hour
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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