Customer Service Associate

2 weeks ago


Gardena, United States Blue Air FSE Full time

**Position Description**:Customer Service Associate**

**Job Responsibility**:
Parts Coordinator monitor inventories to ensure that production runs smoothly.
- Uploading invoices into the system.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Required Skills**:

- 1+ years of customer service experience, preferably in a related field.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette
- Bilingual English/Korean

This is a full-time position; Monday through Friday, 8:00 am - 4:30 pm

**Job Types**: Full-time, Contract

Pay: $16.00 - $20.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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