Customer Care and Quality Outcomes Specialist

3 weeks ago

Gardena, United States AIDS Healthcare Foundation Full time
Job DescriptionJob Description

Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are to be:

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

STILL INTERESTED? Please continue


Responsibilities

As a member of the Performance Improvement department with in the Pharmacy Division provides an opportunity for collaborative contributions by the Customer Care and Quality Outcomes Specialist is essential to our success including working with various departments within Pharmacy and the Department of Medicine, as well as other divisions of AHF, our patients and partners. The skills discussed below are representative of the knowledge, experience and abilities that lead to our success together.

  • The Customer Care Center (Call Center) is located in Gardena, California. The work hours: 8 hours shifts are rotating including Saturdays (weekends)
  • In this role you will provide various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF.

The Customer Care Specialist contributes to AHF’s mission by presenting a friendly, helpful voice to patients, clients and customers seeking information, patients wishing to schedule an appointment and/or requesting to transfer their prescriptions to AHF, filing grievances or complaints.

Experience/Education/Licenses:

  • Success for the position of a Customer Care Specialist requires the following:
  • A high school diploma or general education degree (GED)
  • Valid State of California Pharmacy Technician license or certification and/or hold a National Pharmacy Technician Certification (current or successfully obtain within 12 months of employment)
  • A minimum of three (3) years of recent experience as a Pharmacy Technician or equivalent, must have data input skills and be familiar with pharmacy systems and Windows applications
  • Familiarity with EMS (Electronic Medical Record Systems) required
  • Customer Service experience is required
  • Bilingual (+)

Qualifications

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.

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