IT Service Desk Specialist

1 week ago

Woodridge, United States Orbus Full time

**Orbus Visual Communications®** is North America’s largest producer and manufacturer of visual communications products and solutions for workplace interiors, retail environments, tradeshows, and events. We help our customers communicate visually and build their brands.

Brands within the Orbus Visual Communications group include The **Exhibitors' Handbook®**, **The Promo Handbook**, **Nimlok®**, **Fabric Images®**, **SEG Systems & Services®,** and **SignPro Systems®**.

We have an exciting opportunity for a **IT Service Desk Specialist** at our **Woodridge, IL** facility.

**Responsibilities and Duties**
- Provide first and second tier technical support and assistance to all Orbus employees at multiple locations.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Account accessibility configuration and support i.e. password resets, Microsoft Authenticator, MFA configuration etc.
- Accountable to provide accurate information on IT products or services.
- Record events and problems and their resolution in tickets and Knowledgebase articles.
- Follow-up and update ticket status and information.
- Pass on any feedback or suggestions by team members to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Collaborate on small projects with team members.
- On/Offboarding Team members.
- Image and deploy IT hardware and licensing.

**Qualifications and Required Skills**
- Bachelor’s degree in Computer Science, Information Technology or related field.
- 3+ years relevant experience supporting End User Computing.
- Experience using Helpdesk tools such as LanSweeper, SolarWinds HelpDesk, Dameware, RemoteDesktop Manager, Teams, SmartDeploy and WireShark.
- Software installation i.e. Office, Teams, Creative Suite, Solidworks
- Demonstrate experience and understanding of Microsoft 365 office products, licensing, and administration.
- Proficiency with Desktop and server Operating systems:

- Microsoft Windows 10,11 and server 2016,19 and 22
- Apple macOS 11, 12,13, 14 and iPadOS
- Active Directory membership and role-based permissions.
- Basic Network troubleshooting connectivity issues.
- Maintain accurate inventory.

**Physical Requirements of the Job**
- Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at an overate a computer for up to 80% of the day.
- Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100% of the day.
- Travel to Orbus sites when required.

**Key Attributes for Success**
- Excellent analytical and problem-solving skills and the ability to multitask in a fast-paced environment.
- High degree of attention to details.
- Ability to establish credibility and be decisive and be able to recognize and support the organizations preferences and priorities.
- Excellent verbal and written communication skills.
- **We offer great benefits, including medical, dental, life, and vision insurance, a company-matched 401(k), paid-time-off and more**_

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- IT support: 3 years (required)

Ability to Commute:

- Woodridge, IL 60517 (required)

Work Location: In person

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