Pharmacy Technician
1 week ago
Join our Growing Team making a difference in our Patient Lives Onco360 is looking for a **Customer Care Specialist** based our of our Woodridge, IL pharmacy. This is a Full-Time position, Monday to Friday 10:30-7 CST and occasional Saturdays 8:00-1:00 CST. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.
**Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer**s.**
- A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
- We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
**Starting salary from $22.00 an hour and up**
We offer great benefits including:
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits - life, and short and long-term disability
Customer Care Specialist Responsibilities:
- Works with the customer service manager to ensure all sales team escalations are addressed daily.
- Work all address exception reports given by the VP of pharmacy operations.
- Report to the customer care manger any items that may cause escalations not to be completed.
- Have knowledge of CPR+ and billing claim responses.
- Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
- Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
- Work all projects that are assigned by the customer service manager
Position Qualifications for Customer Care Specialist:
- Education/Learning Experience
- High School Diploma required; Bachelor's degree preferred
- Work Experience
- 1 to 2 years of pharmacy billing or certified pharmacy technician required
- Skills/Knowledge
- Customer service, problem solving, and excellent communication skills verbal and writing required.
- Work independently with little to no guidance
- Licenses/Certifications
- Pharmacy Technician registration/certification desired
Company Values: Teamwork, Respect, Integrity, Passion
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