Customer Service Representative

3 weeks ago

Woodridge, United States Griffin Greenhouse Supplies Inc. Full time

We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more._

**Customer Service Representative Summary: Under direct supervision from the Customer Service Operations Manager, **this position is a member of the Griffin Sales Team who proactively manages the business within their region. Customer Service Representatives provide inside service to both our outside sales representatives, vendors and our customers.

**Essential Duties and Responsibilities**:Include the following. Other duties may be assigned or required by management.
- Responsible for being the front-line support and order process expert for sales representatives and customers.
- Manage orders from start to finish including order entry, verifying acknowledgements, vendor confirmations, order changes, status checks, sourcing, order tracking, claims, and returns.
- Perform daily transactions in Prelude, Griffin’s order management program, as well as on our B2B website.
- Including, but not limited to, customer order management.
- Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, shipping, subs, cuts, pricing, claims, and returns.
- Pulling and filing of sales orders.
- Provide sales reports to sales representatives or customers when requested.
- Communicate deadlines and supplies pertinent and related vendor information to customers.
- Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors.
- Always strive for the highest customer satisfaction by exceeding customer expectations.
- Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities.
- Provide recommendations for problem resolution.
- Provide back-up for team members on a regular basis, provide back-up in other areas as requested.
- Participate in special projects as requested.
- Identify system issues, enhancements and recommend solutions to help exceed customer expectations.
- Assist in system testing and training.
- Willingly work additional hours during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.

**Qualifications**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- **Drive for Results**: Can be counted on to meet and exceed goals successfully.
- **Team Focused**: Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors and exhibit a passion for continued success.

**Education and/or Experience**: A Bachelor’s degree, preferably in Business, Horticulture or Agriculture. Equivalent years of direct customer service experience in a similar role will also be considered.

**Reasoning Ability**:Ability to solve practical problems and deal with a variety of variables in situations.

**Establishing and Maintaining Interpersonal Relationships**:Must possess the ability to work with various personalities and maintain good relations with management and other staff members. Must be able to maintain composure during stressful and often changing environments. Must be able to work effectively and calmly with short deadlines and situational conflicts.

**Organizational Skills**: Must demonstrate the ability to prioritize, multi-task and problem solve. Strong attention to detail and excellent proof-reading skills.

**Attendance/Punctuality**: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.

**Computer Skills**:Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.

**Certificates, Licenses, Registrations**:None Required

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit in a chair at a desk/workstation for several hours at a time utilizing computer, computer printed reports, and telephone. Will need to walk to a printer and file cabinets and on occasion may need to lift to 10lbs.

**Supervisory Responsibilities**:This position does not supervise other employees.
- We seek the industry's best and brightest talent to

  • Customer Service Representative

    3 weeks ago

    Woodridge, United States Edward Don & Company Full time

    **Customer Service Representative**: 3690BR Customer Service Regular Responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, researching order issues, and entering orders into the SAP computer system while providing an exceptional level of customer service. ESSENTIAL DUTIES - Answer...

  • Customer Service Representative

    7 days ago

    Woodridge, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk...

  • Representative - Customer Service

    4 weeks ago

    Woodridge, United States WESCO International Full time

    Job Description As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service...

  • Overnight Customer Service Representative

    1 month ago

    Woodridge, United States Planet Fitness Inc. Full time

    We are seeking a Customer Service Representative to join our team! Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: * Great growth opportunities - we are a dynamic and growing company * Set Schedule * Medical, Dental and Vision insurance benefits...

  • Customer Service and Sales Representative

    2 months ago

    Woodridge, United States Emerge Professional Full time

    Job DescriptionJob DescriptionWe've partnered with a rapidly expanding organization specializing in outsourced customer service for the nation's top utility companies. With over three decades of experience, they've been safeguarding homeowners from unexpected repair costs for home systems, lines, and appliances. Operating across 16 states, they...

  • Customer Service and Sales Representative

    3 weeks ago

    Woodridge, United States Emerge Professional Full time

    Job DescriptionJob DescriptionWe've partnered with a rapidly expanding organization specializing in outsourced customer service for the nation's top utility companies. With over three decades of experience, they've been safeguarding homeowners from unexpected repair costs for home systems, lines, and appliances. Operating across 16 states, they...

  • Customer Service Representative

    7 days ago

    Woodridge, United States Card Imaging Full time

    **Card Imaging **is a 40 year old company committed to providing ID card printing systems and services to clients throughout the US, with a focus on exceptional service and support. We strive for excellence in everything we do. Employees: 12 Location: Woodridge, IL Average tenure: 14 years Sales: $6 million **Responsibilities**: - Greet phone callers...

  • Representative - Customer Service

    2 weeks ago

    Woodridge, United States Wesco Full time

    **Responsibilities**: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Process payments for cash account customers. - Research and resolve customer problems, acting as the customer liaison between other departments when necessary. - Back-up support to sales counter with walk in and...

  • Customer Service Representative

    1 week ago

    Woodridge, IL, United States Genuine Parts Company Full time

    SUMMARY:Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES• Responds to basic customer inquires regarding products, provides quotes, and handlesorder entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Service Sales Representative

    4 weeks ago

    Woodridge, Illinois, United States Cintas Full time

    Requisition Number: 174071Job DescriptionCintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires...

  • Patient Service Representative

    2 weeks ago

    Woodridge, United States Edward-Elmhurst Health Full time

    Position Highlights: - Position: Patient Service Representative- Location: Woodridge, IL- Full Time- Hours: Availability within 6:30a-5p M-F and rotating weekends 8:30a-4:30p What you will need: - Required Education and/or Experience: - High School diploma or GED- Manual dexterity to operate various office machines Preferred Education and/or Experience: -...

  • Warehouse Customer Service Associate

    4 weeks ago

    Woodridge, United States Ryder Full time

    Position Description: Ryder is immediately hiring a Permanent Full Time Warehouse Customer Service Associate in Woodridge, IL Warehouse Positions Pay Weekly - Hourly Pay $19.00 per hour - Overtime Pay $28.50 per hour - Schedule: Day Shift Monday - Friday 8:00 am - 4:30 pm Click here to see and hear it from a Ryder Supply Chain Employee: We want the right...

  • Patient Service Representative

    1 month ago

    Woodridge, United States Northshore Full time

    Position Highlights: Position: Patient Service Representative Location: Woodridge, IL Full Time Hours: Availability within 6:30a-5p M-F and rotating weekends 8:30a-4:30p What you will need: Required Education and/or Experience: High School diploma or GED Manual dexterity to operate various office machines Preferred Education and/or Experience: Associate...

  • Customer Service Scheduler

    1 month ago

    Woodridge, United States PDS Tech, Inc. Full time

    We have an exciting opportunity for a Customer Service Expert! PDS Tech is hiring a Customer Service scheduler for one of our clients in the utility industry in Woodridge Illinois. This is a 6 month contract that could extend longer and pays $21 per Customer Service, Scheduler, Service, Retail, Staffing, Customer

  • Customer Service Scheduler

    3 weeks ago

    Woodridge, United States PDS Tech, Inc. Full time

    We have an exciting opportunity for a Customer Service Expert! PDS Tech is hiring a Customer Service scheduler for one of our clients in the utility industry in Woodridge Illinois. This is a 6 month contract that could extend longer and pays $21 per Customer Service, Scheduler, Service, Retail, Staffing, Customer

  • Eye Wash Service Sales Representative

    4 weeks ago

    Woodridge, Illinois, United States Cintas Full time

    Requisition Number: 173176Job DescriptionCintas is seeking an Eye Wash Service Sales Representative - First Aid and Safety. Responsibilities include servicing and maintaining our customers' eye wash stations using our top-of-the-line service equipment; educating our customers on our products and services and upselling to help ensure OSHA compliance. Cintas...

  • Eye Wash Service Sales Representative

    3 weeks ago

    Woodridge, Illinois, United States Cintas Full time

    Requisition Number: 173176Job DescriptionCintas is seeking an Eye Wash Service Sales Representative - First Aid and Safety. Responsibilities include servicing and maintaining our customers' eye wash stations using our top-of-the-line service equipment; educating our customers on our products and services and upselling to help ensure OSHA compliance. Cintas...

  • Service Sales Representative

    4 weeks ago

    Woodridge, United States Cintas Full time

    Requisition Number: 174071 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that...

  • Business Development Representative

    3 weeks ago

    Woodridge, United States Cintas Full time

    **Requisition Number**: 170604 Cintas is seeking a Business Development Representative to focus on product line growth within existing customer accounts. Responsibilities include prospecting, cold calling, setting appointments with customers, presenting programs, and meeting a sales quota. Business Development Representatives will also transport samples of...

  • Eye Wash Service Sales Representative

    4 weeks ago

    Woodridge, United States Cintas Full time

    **Requisition Number:** 173176 **Job Description** Cintas is seeking an Eye Wash Service Sales Representative - First Aid and Safety. Responsibilities include servicing and maintaining our customers' eye wash stations using our top-of-the-line service equipment; educating our customers on our products and services and upselling to help ensure OSHA...