Operations Coordinator

6 days ago


Towson, United States Towson University Full time

**Job Summary**

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

Reporting to the Client Relationship Manager, this individual must be highly organized, thrive with many details, and operate with a sense of urgency, while also adapting to changing circumstances in a complex environment. This individual will possess a process-oriented mindset, enthusiasm, professionalism, and drive to support team members and stakeholders across the Institute and across all the departments.

The Institute’s Operations Coordinator will be responsible for office administration, program administration, and contract administration for the Institute. This essential position is critical to supporting the scale and infrastructure for the growth of the Institute. Working collectively with the Client Relationship Manager and the broader team to identify and implement efficiencies in Institute administrative and operational processes, including calendar and events management, expansion of data and project management, supporting all contract work, and serving as the administrative liaison for all the Institute’s offerings. **Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.**

**Responsibilities and Duties**

**Event and Program Management**
- Support implementation of all Institute events throughout the year.
- Lead program, public offering and event logistics coordination including, but not limited to: coordinating event time/date/location, event materials, catering, and technology set up.
- Partner with facilitators to create post-event surveys.
- Set up and facilitate projects in the Leadership Circle Profile Assessment system.
- Support packing and coordinate delivery of materials to events.
- Serve as point of contact for logistics questions from participants and partners.
- Aid with participant registration.
- Coordinate private spaces for nursing mothers at events.
- Keep the shared event material database up to date.
- Troubleshoot issues as they arise, which includes leading set up and clean up.

**Contract Management***
- Lead the contract drafting and submission process for all custom programs, signature program, and public events from start to finish.
- Facilitate the invoicing process for signature program participants.
- Keep track of where contracts are in the pipeline.
- Maintain shared database of contract documents.
- Serve as the main point of contact for TU colleagues throughout the contract pipeline process.
- Serve as the main point of contact about contracts and invoicing for partners and facilitators.
- Find efficiencies in the process.

**Office Administration***
- Manage event calendar.
- Support scheduling for stakeholders.
- Update Unanet time-tracking system on a weekly basis.
- Coordinate ordering materials.

**Database Administration**
- Implement use of Salesforce to ensure efficient, accurate data management and reporting for stakeholders.
- Conduct data entering.
- Request necessary reports.
- Find innovative ways to improve the process of data management.

**Unanet and Timekeeping**
- Submission of weekly Unanet timesheets is required. Timesheets must be submitted by the close of business on the Monday after the week ends. Authorized timesheet approvers (Project Coordinators and Supervisors) are expected to evaluate and approve timesheets within 3 days of employee submissions.

**Qualifications and Skills**
- Bachelor's degree.
- Two or more years of work experience.
- Detail oriented.
- Demonstrates a high level of organizational skills.
- Excellent communication & writing skills.
- Commitment to integrity and excellence.
- Thrives in fast paced environment.

**Salary and Benefits**

Salary starting at $57,000 annually, salary commensurate on experience. Contractual employees scheduled to work 30 or more hours per week may be eligible for subsidized health benefits coverage.



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