Front Desk Agent

4 weeks ago

Carlstadt, United States Spring Hill Suites Full time

'''Job Overview'''
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

'''Duties'''
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

'''Skills'''
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficiency in operating phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel operations and guest relations
- Bilingual or multilingual skills are highly desirable
- Attention to detail and problem-solving abilities
- Familiarity with front desk procedures and hotel management software

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: No more than 15 per week

**Benefits**:

- Flexible spending account
- Life insurance
- Retirement plan

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Weekends as needed
- Weekends only

Work setting:

- In-person

Ability to Relocate:

- Carlstadt, NJ 07072: Relocate before starting work (required)

Work Location: In person

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