Client Caregiver Scheduling Coordinator

2 months ago

Rutland, United States At Home Senior Care - Manchester Full time

The position is a full-time, benefited position with a weekly schedule of Tuesday thru Saturday. We strive to offer an environment that fosters a work - life balance with flexibility and compassion.

**OBJECTIVE OF POSITION**:
**QUALIFICATIONS**:

- High School graduate or equivalent
- Prior home care or health care scheduling experience, preferred
- Prior experience working in a fast paced, environment with exceptional customer service
- Must possess a valid driver's license and auto insurance
- Knowledge of the home care/senior care industry preferred

**PRIMARY RESPONSIBILITIES**:

- Reflect the core values of **At Home Senior Care**:Trust, Respect & Compassion
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and Caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Log, maintain, monitor, and mediate all client and Caregiver activity utilizing the software system.
- Follow up with all client and Caregiver issues to ensure their problems are resolved.
- Increase client loyalty to At Home Senior Care by utilizing the thoughtful, curious inquiry to better meet our current client needs.
- Follow up and communicate Caregiver and client issues to ensure problems are resolved.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the colleagues, Caregivers, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

**Secondary Responsibilities**:

- Participate as needed in Caregiver meetings
- Assist with interviewing and onboarding new caregivers joining the **At Home Senior Care** team
- Conduct Service Inquires and Care Consultations following in a consultative, thoughtful manner
- Perform any and all other functions and responsibilities deemed necessary
- Maintain regular attendance at the office to execute job responsibilities

**Knowledge, Skills and Abilities**:

- Must have an understanding of and uphold the policies and procedures established by **At Home Senior Care**:

- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
- Must have the ability to establish good working relationships with the administration, office colleagues, clients and Caregivers
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel; be willing to learn Client & Caregiver cloud based software
- Must have the availability to work evenings as required, and Saturdays
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry

This job description does not create an employment contract, nor imply it. Employment with **At Home Senior Care** remains at will. The job description does not necessarily cover every task; additional responsibilities may be assigned, as necessary. This position will be primarily based in our Rutland, VT location with some travel to our other offices in VT.

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