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IT Support Technician
4 months ago
Duties include, but are not limited to:
- Provide first-level technical support to students, teachers, and staff for hardware and software issues.
- Troubleshoot and resolve technical problems promptly to minimize disruptions to the learning environment.
- Assist with user account setup, password resets, and access management.
- Daily review of ALL open tickets and ensure they are resolved in a timely manner.
- Mimio technology setup and troubleshooting
- Perform routine maintenance, repair, and upgrade computer hardware and peripherals.
- Conduct inventory management to ensure all IT assets are accounted for and properly maintained.
- Coordinate with vendors for hardware warranty repairs when necessary.
- Assist with software licensing and compliance.
- Provide guidance and training to users on software usage.
- Assist in the setup and maintenance of wired and wireless networks.
- Troubleshoot network connectivity issues.
- Network security and compliance with relevant policies and regulations.
- Support the integration, training, troubleshooting, and maintenance of classroom technology, including interactive whiteboards, projectors, and assistive technology tools.
- Collaborate with teachers and therapists to ensure technology aligns with educational goals.
- Maintain accurate records of technical issues, resolutions, and equipment inventory.
- Create and update user guides and documentation for standard IT procedures.
- Assist in implementing and maintaining cybersecurity measures to protect sensitive information.
- Educate users about cybersecurity best practices.
- Act as a point of contact for IT-related emergencies and provide timely solutions during critical situations.
- Stay current with the latest technology trends and attend relevant training sessions or workshops
- Collaborate with colleagues to share knowledge and best practices.
**Required Qualifications**:
- Bachelor's degree in Computer Science, MIS, a related field, and/or an equivalent combination of education and experience
- Strong service orientation, with excellent interpersonal and collaboration skills
- Intermediate to advanced skills in the use of Windows-based software including web and internet software and the Office Suite of products.
- Ability to work effectively as a positive and engaged member of a high-performing / collaborative team of professionals
- Excellent oral and written communication skills
- Strong service ethic and demonstrated commitment to excellent customer service
- Willing to work in a fluid, active, and team-based organization
- Ability to work effectively in a fast-paced environment with multiple priorities, and in an environment with a sense of urgency to execution and work completion
- Must be able to lift up to 25 pounds frequently and up to 40 pounds occasionally.
- Valid AZ driver's license
**Preferred Qualifications**:
- Ability to work on PCs, iPads, Chromebooks, and Servers
- Proven track record providing Network, Systems, and Customer support
- Cyber Security knowledge
- Previous experience providing end-user support in a fast-paced dynamic environment.
- Knowledge and experience working in a K-12 environment.
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
