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Member Service Consultant

5 months ago

Alexandria, United States Spectra Credit Union Full time

Job Title
- Member Service Consultant

Company
- Spectra Credit Union

Location-Alexandria, VA

Are you ready to take your career to the next level by working with a spectacular company?

**Position Overview**

The Member Service Consultant will provide accurate, quality, timely, professional, confidential, and practical assistance in the lobby, drive-thru window, or by telephone.

**What qualities are we looking for in a Member Service Consultant?**
- Service and Quality Focused
- Adaptable
- Detail Oriented
- Collaborative and Team Oriented
- Self-Motivated
- Critical Thinker and Problem Solver
- Positive Attitude
- Exceptional Organization
- Excellent Communication Skills

**The position’s essential duties include the following**:

- Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
- Follow policies, guidelines, and regulations to correctly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
- Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
- Promote credit union products and services by identifying member needs and cross-selling benefits.
- Deliver timely and exceptional service.
- Build meaningful relationships through conversations and establish trust with the membership.
- Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.

**Education**

A high school diploma or GED is required.

**Experience**

Six months to two years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.