Parts Manager
2 months ago
**Summary**:Plans, directs, coordinates, and controls activities of the Parts Department operations in addition to working with other departments of the Dealership to best serve the parts needs of customers by performing the following duties personally or through subordinate supervisors.
**Essential Duties and Responsibilities include the following. Other duties may be assigned.**
- Responsible for the day-to-day supervision of employees in the Parts Department.
- Establishes departmental policies and procedures for the Parts Department.
- Conveys company policies to workers and enforces safety regulations.
- Ensures full utilization of the automated inventory control system.
- Generates sales and enhances gross profits by establishing realistic sales objectives.
- Merchandises effectively and within budget.
- Ensures customer satisfaction by maintaining an efficient level of service.
- Controls cost by ensuring the company receives full value for the time invested and materials purchased.
- Controls the investment in inventory according to turn rate and level of obsolescence and the goals set annually in the company’s financial plan.
- Utilizes sound security measures in the areas of purchasing, shipping, receiving and facilities.
- Develops and implements a theft prevention program.
- Develops and maintains an emergency replacement plan for non-management employees.
- Develops and maintains an emergency replacement plan and succession plan for the Parts Manager position.
- Reviews employee wages annually with the Store Manager.
- Creates and implements development plans for employees who have an interest in advancement within the organization.
- Obtains competitive bids and purchases supplies only when necessary.
- Encourages aggressive selling by all Parts Department employees.
- Provides backup support to Parts Counter or Parts Manager, when needed.
**Competencies**:
To perform the job successfully, an individual should demonstrate the following competencies:
- **Problem Solving** - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative work solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- **Technical Skills** - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- **Customer Service** - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- **Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- **Team Work** - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building and positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
- **Managing People** - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); Improves processes, products and services; continually works to improve supervisory skills.
- **Business Acumen** - Understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- **Cost Consciousness** - Works with approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
- **Dependability** - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- **Safety and Security** - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education/Experience**:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six mont
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