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Customer Service Representative

4 months ago

Three Oaks, United States Colson Group Full time

Shepherd Hardware is a division of Colson Group USA, an operating unit of Colson Group, the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer. Shepherd Hardware is seeking a Customer Service Representative to join our growing team.

**Customer Service Representative**

**Reports To**:Customer Service Manager or Designee

**Location**:Shepherd Hardware

**Position Type**:Full Time

**Status**:Salary Non-Exempt

**Job Summary
**Essential Job Functions
- Call customers when necessary to advise shipments delay and/or information necessary to process orders.
- Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates.
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Provide price & delivery estimates to customers.
- Immediate response to customers.
- High organization ability & regimen for follow up of open issues.
- Work within a territory as team member.
- Maintain customer master file.
- Handle customers in a professional manner.
- Obtain customer feedback information.
- Identify new and better ways to improve efficiency & accuracy.
- Perform other related duties as required and assigned.
- Work as a team with team members at all locations.
- Abides by all established organizational policies, rules, and regulations.
- Performs other related duties and projects as assigned.

**Knowledge**
- High school diploma (required)
- Associate degree (preferred)

**Experience**
- 3 years’ experience in an internal sales consultant role.
- 3 years’ experience in a teaching/training role.
- Similar industry experience
- Salesforce experience ERP system experience**Skills**
- Strong interpersonal communication skills.
- High attention to detail.
- PC Skills.
- Ability to handle multiple requests and provide a rapid response.
- Able to work in a fast-paced team-based environment. Read and interpret product catalogs and procedure manuals.**Note**

Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.