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Service Advisor
4 months ago
**Southern Team Automall, Virginias' #1 Volume New Car Dealer is seeking motivated, energetic individuals that are able to learn quickly and start generating results immediately.**
**We are seeking experienced, motivated Service Advisors with excellent customer service skills. This full-time position is located at Southern Team Automall in Roanoke, Virginia, and includes a Saturday rotation.**
**BENEFITS**
- Competitive Pay
- Health Insurance
- Dental Insurance
- Life Insurance
- Long term/ short term disability
- PTO
- 401K
- Paid Training
- Uniforms Provided
- Saturday lunches
**RESPONSIBILITIES**
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
**REQUIREMENTS**
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Must be at least 20 years old
Since 1988, Southern Team Automall has provided high-quality vehicles to drivers in Southwest Virginia and beyond. We are proud of our service to the community, and continue our involvement with United Way and Toys for Tots. We look forward to going above and beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future team members that share the same commitment.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws_
