Client Services

3 weeks ago

Fort Wayne, United States Allen County Government Full time

Thank you and good luck with your job search

**Department**: Allen Circuit Court/Adult Probation FLSA Status: Non-exempt
**Classification/Level**: Professional; PG-5 (Grant Funded) Date: 1/2024

Under the direction of the Chief Probation Officer, the Case Manager is responsible for monitoring the program compliance of low, medium and high risk program participants arrested for misdemeanor and felony related offenses and assisting with program and project development as needed. This position is Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

**ESSENTIAL FUNCTIONS**:

- Oversees and/or conducts group screenings for all offenders not incarcerated and for persons wishing to reside with an incarcerated offender. Ensures offenders and other persons in the household complete and sign all required paperwork.
- Prepares and forwards necessary program participant requirements documents to counselors and agencies. Reviews and processes reports from all referral sources, reviews deficiencies when necessary, makes referrals to agencies for additional services, and imposes monitoring sanctions.
- Conducts observed urine drug tests on program participants on a random basis and maintains drug test records.
- Files revocation paperwork with Allen County Circuit and Superior Courts for all felony and misdemeanor offenders that fail to complete their intake in the allotted time frame as designated by the Courts. Prepares successful and termination discharge paperwork for all program participants. Reviews program participants’ files for accuracy and completeness prior to creating discharge paperwork.
- Tracks compliance with all policies, regulations, and procedures, while also monitoring the progress of all clients on their caseload, including Residential Services clients.
- Performs all other duties as assigned, including overtime as required.

**REQUIREMENTS**:

- Bachelor’s Degree in Criminal Justice, Behavioral Science, or a related field of study, and three years of experience in case management or a related field.
- Ability to be certified in Indiana Risk Assessment System (IRAS) Tool Training/Application.
- Ability to be certified in Crisis Intervention Training (CIT).
- Knowledge of all local, state, and federal laws applicable to program operations.
- Strong written and verbal communication skills.
- The agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP). Must be able to complete required Correctional EBP training programs and demonstrate competencies focusing on empirical recidivism risk reduction strategies.
- Knowledge of the standard policies and practices of Allen Superior Court.
- Familiarity with treatment programs and services available to program participants for offering referrals.
- Ability to respond swiftly, rationally, and decisively to potentially violent individuals and precarious situations.

**REQUIREMENTS (Continued)**:

- Strong interviewing skills for investigating, counseling, and collaborating with program participants and their families to ensure the completion of all program requirements.
- Strong supervisory skills to provide intensive case management services and ensure the fulfillment of program requirements.
- Ability to maintain strict confidentiality regarding all department records and information.
- Availability to work at either Allen County Community Corrections (ACCC) locations.
- Knowledge of evidence collection and preservation techniques for conducting urine drug screenings.
- Strong computer skills, including proficiency in Microsoft Office and other job-related software.

**PERFORMANCE EXPECTATIONS**:
The Case Manager uses judgement when supervising program participants within legal requirements and guidelines and ensuring program participants finish the program completely. Cases Managers duties include many variables, when considering recommendations for program participants that require consideration of unique situations and a variety of complex, individual circumstances and choices.

**RESPONSIBILITY**:
The Case Manager is responsible for providing substantial contributions when supervising program participants in Allen County Community Correction programs. Purpose and desired results are known, and some unusual cases and circumstances are discussed with supervisors. Work is reviewed for completeness, soundness of judgement, and compliance with laws and regulations.

**PERSONAL WORK RELATIONSHIPS**:
The Case Manager maintains frequent communication with other County employees, program participants, officials from various governmental and social service agencies, and members of the general public regarding the coordination of reentry of serious and violent felony program participants.

**WORKING CONDITIONS**:
The Case Manager works in and out of an office setting with frequent contact with potentially dangerous, violent, and abusive program participants convicted of

  • Client Service Trainee

    1 week ago

    Fort Wayne, United States ECI Management Full time

    **ECI Management** is a well-renowned business consulting agency that services the greater **Fort Wayne** area. Our highly personalized approach to our clients and their customers increases brand visibility which helps acquire new customers, increase sales conversions through delivery, and gains market share. Here with us, our entry-level Client Service...

  • Client Service Supervisor

    2 weeks ago

    Fort Wayne, United States Arthur J Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Service Supervisor

    2 days ago

    Fort Wayne, United States Arthur J Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Service Representative

    18 hours ago

    Fort Wayne, United States ECI Management Full time

    Ethereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us achieve our lofty goals. The Client...

  • Client Services Associate

    4 weeks ago

    Fort Wayne, United States Brown & Brown, INC. Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. American Specialty Insurance & Risk services, Inc. ("American Specialty") is a nationally- recognized Managing General Underwriter serving the nation's Sports, Leisure and Entertainment industries. New teammates at...

  • Client Service Representative

    2 weeks ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Service Representative

    7 days ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Service Representative

    2 days ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Service Representative

    1 week ago

    Fort Wayne, United States Old National Bank Full time

    Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goal Client Service, Representative, Customer Service, Retail, Client, Banking

  • Client Service Representative

    23 hours ago

    Fort Wayne, United States Old National Bank Full time

    Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goal Client Service, Representative, Customer Service, Retail, Client, Banking

  • Client Service Representative

    1 week ago

    Fort Wayne, United States SYM Financial Advisors Full time

    **Position Description** Title**:Client Service Representative (CSR)** Reports to: Julie Shepherd - Client Service Manager Benefits: Yes Status: Non-exempt - **Are you passionate about making a difference in people’s lives while thriving in a team-centric environment?**_ **Who is SYM?** SYM Financial Advisors serves as a trusted expert to our...

  • Client Service Supervisor

    3 days ago

    Fort Wayne, United States EPIC Brokers Full time

    The Client Services role provides a high level of sales support to the assigned Producer(s) and customer service to clientele. He/she will assist in the production of new and renewal accounts in keeping with agency and individual Producer goals and provide field service in support of producer activities.- Marketing - quote new and renewal TPA self funded...

  • Client Service Manager IN

    17 hours ago

    Fort Wayne, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, well build a legacy...

  • Client Service Manager

    2 weeks ago

    Fort Wayne, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Service Manager

    2 days ago

    Fort Wayne, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Service Support

    2 days ago

    Fort Wayne, United States CommonSpirit Health Full time

    Overview: Join the CommonSpirit Family, rated in the Top 150 Best Places to work in Healthcare by Beckers Healthcare! Empower Lives, Inspire Change - Your Journey to Transformation Starts Here! Parkview Health at Home Now Hiring - Full Time Client Relations Support Associate - Fort Wayne, Indiana! At CommonSpirit Health at Home, we are on a mission to make...

  • Wic Client Service Rep

    4 weeks ago

    Fort Wayne, United States Neighborhood Health Clinics Inc Full time

    Neighborhood Health - WIC Client Services Representative Non-Exempt, 30 Hours At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our...

  • Client Services Coordinator

    2 weeks ago

    Fort Wayne, United States Community Home Health Care Full time

    Community Home Health Care is an accredited full-service home health care agency providing home care services. We are looking for a Care Coordinator to add to our growing and fantastic team of dedicated, compassionate, and caring individuals. Are you a driven person who is seeking a dynamic and challenging position within the Healthcare Industry? If so, then...

  • Client Services Tech 1

    2 weeks ago

    Fort Wayne, Indiana, United States tapwage Full time

    Client Services Tech 1Make an impact. Build a career.At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives.Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the...

  • Client Services Administrator

    1 month ago

    Wayne, United States Quick Box Fulfillment - Quick Holdings, LLC Full time

    The Client Services Administrator helps with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating Client Service, Administrator, Microsoft, Client, Business Services